Kyocera KM C2525E scan to mail issue

[pradeepjy]

Scan 2 Mail is not working only on Kyocera KMC2525E Models. Plz Help.!!!!! says " Communication Error"

[habik]

Re: Kyocera KM C2525E scan to mail issue

Scan 2 Mail is not working only on Kyocera KMC2525E Models. Plz Help.!!!!! says " Communication Error"

Is it on local network ?

Can you edit address book through webpage?

Do you have SMTP address?

Do you have Sender email address set up?

Does the SMTP require authentication?


Fill these above and then we can perhaps go further

Regards,

Habik

[dickierock]

Re: Kyocera KM C2525E scan to mail issue

First check BOTH network cables are connected.There is a seperate one for the scanner and one for the printer.

[pradeepjy]

Re: Kyocera KM C2525E scan to mail issue

Thanx Guys!!!! Ya both cables are connected. And i am able to access through GUI. i ll answer other things too

Can you edit address book through webpage? yes

Do you have SMTP address? yes we do

Do you have Sender email address set up? yes

Does the SMTP require authentication? yes (we never used authentication since everything was in same lan.)

i will explain more briefly. before all the Kyocera units were working fine. Data and printers were in the same vlan. Once we moved to new location it stopped working. in our current setup we have 2 vlans for data and printers. so both the interfaces are connected in printer vlan. i tried with enabling SMTP authentication. no luck. is there anything to do on exchange's side? so that i can ask exchange admin to check.

[dickierock]

Re: Kyocera KM C2525E scan to mail issue

Have you checked dns settings?Are they the same new network?

[Redarmy]

Re: Kyocera KM C2525E scan to mail issue

ip statically assigned? If so, check yo gateway and subnet

[pradeepjy]

Re: Kyocera KM C2525E scan to mail issue

Guys!!! we have Kyocera KM C3232 configured in same LAN. scan to mail is working fine. i used same configuration. but still ...

[habik]

Re: Kyocera KM C2525E scan to mail issue

Guys!!! we have Kyocera KM C3232 configured in same LAN. scan to mail is working fine. i used same configuration. but still ...

hmm may sound silly :

Put the machine on DHCP and reboot it, then change to your IP settings and reboot again. This did help me few times.

[pradeepjy]

Re: Kyocera KM C2525E scan to mail issue

hmm may sound silly :

Put the machine on DHCP and reboot it, then change to your IP settings and reboot again. This did help me few times.

i tried........no luck.......

[xeroid]

Re: Kyocera KM C2525E scan to mail issue

See if you can simply "ping SMTP" and record the ip address if it replies. Try using that one if it is different from the one you are using. Ping the SMTP hostname you are using now and record the address that replies. Try using the IP address instead of the host name. Make sure a valid email address is configured for the sender if authentication is required. Hope this helps.

[habik]

Re: Kyocera KM C2525E scan to mail issue

Very interesting.. especially when you have 2 machines on the same network and one is working and the other one is not.


What server is running you network?

[kyocera.team]

Re: Kyocera KM C2525E scan to mail issue

did you update the NIC scanner system ?

[rashid120]

Re: Kyocera KM C2525E scan to mail issue

Scan 2 Mail is not working only on Kyocera KMC2525E Models. Plz Help.!!!!! says " Communication Error"

you need to change NIC for scanner interface......

Thanks and Regards.


Rashid Iqbal

[pradeepjy]

Re: Kyocera KM C2525E scan to mail issue

you need to change NIC for scanner interface......

Thanks and Regards.


Rashid Iqbal

Sounds good.......can you pls guide me how to upgrade or change NIC. remember, scan to mail function was working before in other network.

[pradeepjy]

Re: Kyocera KM C2525E scan to mail issue

Very interesting.. especially when you have 2 machines on the same network and one is working and the other one is not.


What server is running you network?

windows 2008 server...