Kyocera KM C2525E scan to mail issue

[ss12]

Perhaps the working machine has a relay connector set up on the exchange server and the other machine doesn't?

[rashid120]

Re: Kyocera KM C2525E scan to mail issue

Sounds good.......can you pls guide me how to upgrade or change NIC. remember, scan to mail function was working before in other network.

Friend open the back cover and you can see the NIC scanner card near the HDD.JUST take from the working machine C-3232E and install in this machine and check after the settings.we exactly faced the same problem and solved after changing NIC.It looks very strange that only scan to email function not working but scan to folder working fine .but we solved it changing NIC..

Part number for NIC is...... 3JR01011


Regards
Rashid

[pradeepjy]

Re: Kyocera KM C2525E scan to mail issue

Friend open the back cover and you can see the NIC scanner card near the HDD.JUST take from the working machine C-3232E and install in this machine and check after the settings.we exactly faced the same problem and solved after changing NIC.It looks very strange that only scan to email function not working but scan to folder working fine .but we solved it changing NIC..

Part number for NIC is...... 3JR01011


Regards
Rashid

Thanx Rashid for your effort!!! but remember scan to mail was working fine in previous location untill we moved.

[blackcat4866]

Re: Kyocera KM C2525E scan to mail issue

You need to press IT for accurate credentials. Quite often, I've had IT personnel tell me that there is authentication required, then it works without, or vice-versa. Also use IP address for the email server to avoid DNS problems or time delays of resolving to the address. If you ping the host name, the IP address will be displayed.

You'll need:
SMTP Server hostname or IP address (preferably IP address)
Port Number
Authentication: Yes or No
If Yes: Valid Username and Password (preferable a password that will not need to be updated periodically)
Also, you will need to enter a senders email address with a valid domain, for example: scanner@copytechnet.com

This NIC card is not SSL compatible. You'll have to use a non-SSL Email Server.
I hope this helps. =^..^=

[rashid120]

Re: Kyocera KM C2525E scan to mail issue

Thanx Rashid for your effort!!! but remember scan to mail was working fine in previous location untill we moved.

you have the same issue that i faced.so you can proceed it will not take much time.

Thanks and Regards.

Rashid Iqbal

[pradeepjy]

Re: Kyocera KM C2525E scan to mail issue

you have the same issue that i faced.so you can proceed it will not take much time.

Thanks and Regards.

Rashid Iqbal

guys !!! thanx for all...... it has been rectified. exchange admin has done something. its an exchange issue.

[habik]

Re: Kyocera KM C2525E scan to mail issue

If the email server has been updated from Exchange 2003 to 2007 or 2010, then you will need the IT people to whitelist the machine. It is quite common for machines to be forgotten about and left out of the SMTP Relay Whitelist.

If you have access to the Exchanged 2007/2010 Server (this is assuming that they are running Exchange) then do the following:

1. Open up the Exchange Management Console
2. Expand the Server Configuration field
3. Click on Hub Transport
4. Down the bottom, you should see the receive connectors. There may be one there for SMTP Relay already
5. Create a new Receive Connector
6. Call it something like SMTP Relay
7. Leave the standard settings in the next section
8. In the Remote Network Settings, remove the 0.0.0.0-255.255.255.255 then add the IP address of your machine
9. Click on New then Finish

This has now created the connector, but we now need to edit the settings:

1. Right click SMTP Relay (or what you called it) and go to properties
2. Go to Authentication and ensure that only "Externally Secured (for example, with IPsec)" is ticked
3. Go to the Permission Groups tab and make sure that only "Exchange Servers" is ticked and then click OK

This will work for any brand of copier as they all use SMTP Relaying with by default in the new versions of Exchange, is disabled and only enabled on a case by case basis.

The other way around this with exchange is to have a mailbox setup and attached to users and then enter in all the credentials for that account into the copier. Alot harder, but works none the less.

Thank you very much for this broad information. !! Thumbs up.!