KM-5035 fuser issue only via side by-pass

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  • Sam Tofu
    Trusted Tech

    Site Contributor
    100+ Posts
    • Dec 2007
    • 130
    #1

    KM-5035 fuser issue only via side by-pass

    From the 2 drawers and the bottom bulk feeder unit, all copies are A-OK. When using the by-pass, print can be rubbed off.
    Meter is only 228K on this. Tried heat variations in U161 - made no difference. Was going to do firmware but couldn't find the little scan card reader and the "1" good low Mb scan card that worked. Anyway, not certain why would only have fusing issue from by-pass. BTW, all intake fans/screens clean.

    Any ideas or direct knowledge of issue greatly appreciated!
    Tags: mp tray
    • Venom
      Technical/IT Support

      500+ Posts
      • Nov 2009
      • 765
      #2
      Re: KM-5035 fuser issue only via side by-pass

      Is it something weird like bypass is programmed as transparency?
      IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22999
          #3
          Re: KM-5035 fuser issue only via side by-pass

          Yeah. You didn't mention what media type you're using, and what media type the MP tray is programmed to. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • Zackuth
              Trusted Tech

              250+ Posts
              • Aug 2009
              • 448
              #4
              Re: KM-5035 fuser issue only via side by-pass

              That was my first thought, the media type being run doesn't match what the MP tray is set to.
              If at first you don't succeed, redefine success

                Comment

                • Sam Tofu
                  Trusted Tech

                  Site Contributor
                  100+ Posts
                  • Dec 2007
                  • 130
                  #5
                  Re: KM-5035 fuser issue only via side by-pass

                  have tried different settings. For regular paper, initially tried normal settings then thicker (higher heat settings) For 60 lb tried heavy, paper, card stock, labels etc. then as mentioned tried different heat settings also.

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22999
                      #6
                      Re: KM-5035 fuser issue only via side by-pass

                      And the other trays are unaffected? It makes no sense ...

                      You know, I've seen the pressure roller bearings disintegrate, but that would definitely affect any/all trays. I think I'd try the fuser anyway. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • Geo
                          Senior Tech

                          500+ Posts
                          • Nov 2010
                          • 662
                          #7
                          Re: KM-5035 fuser issue only via side by-pass

                          Is the fuser original or a replacement?

                            Comment

                            • Sam Tofu
                              Trusted Tech

                              Site Contributor
                              100+ Posts
                              • Dec 2007
                              • 130
                              #8
                              Re: KM-5035 fuser issue only via side by-pass

                              Re fuser don't know for certain. Meter only 228K has a little waverly in the lower roller - but seen that in a lot of them.

                              The machine was a donation from a bank to a church. We didn't service it earlier.

                                Comment

                                • kingpd@businessprints.net
                                  Senior Tech

                                  500+ Posts
                                  • Feb 2008
                                  • 921
                                  #9
                                  Re: KM-5035 fuser issue only via side by-pass

                                  It sounds like what the machine should be telling the fuser to do and what the machine is telling the fuser to do when the bypass tray is being used are two different things.

                                  I can only take a guess at this point that there is a firmware program error.

                                  My initial suggestions are:

                                  1. wipe out the drive and reinstall latest firmware;
                                  or
                                  2. tell the client to not use the bypass

                                    Comment

                                    • Geo
                                      Senior Tech

                                      500+ Posts
                                      • Nov 2010
                                      • 662
                                      #10
                                      Re: KM-5035 fuser issue only via side by-pass

                                      Verify that both fuser lamps are coming on. If not, ether the lamp is bad or you have a board issue. If I remember correctly a burned out lamp will not code out or if its not coming on. I think that when the by-pass is used the lamps have a different heat sequence (?)

                                      Good Luck

                                        Comment

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