420i/520i Toner Dusting

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  • Jimbo1
    Senior Tech

    500+ Posts
    • Mar 2008
    • 845
    #1

    420i/520i Toner Dusting

    I am curious to see if I am the only one noticing this issure. I work on a great number of the Falcon series of machines and of course we consider the 420i/520i to be Falcon IV.
    On none of the previous Falcons have I ever noticed any significant toner dusting unless there had been a main charge shorting issue.
    However with the Falcon 4 it seems to be a realy regular thing. I went to PM one a week or so ago and it hadn't had a call in quite a bit. The entire aluminum guide assembly just above the transfer roller was coated just almost entirely black from it. Took several minutes to get it clean and I don't mean with the vacuum.
    I just came from a call on one that I had run a call about a week and a half before. There was a significant bit of toner dust there.
    I just find it strange that after so many versions of this machine that have only had paper dusting issues, suddenly toner dust is a problem.

    Solutions? Does it matter to anyone else?

    The Falconer

    "Some days you get the bear, some days the bear gets you."

    Cdr. William Riker
    Tags: None
    • Jules Winfield
      Senior Tech

      500+ Posts
      • Jul 2009
      • 821
      #2
      Re: 420i/520i Toner Dusting

      I guess I'll just ask because I don't think you mentioned it, but is non-OEM toner being used in these problem machines?
      But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.

        Comment

        • pjdbm
          Trusted Tech

          250+ Posts
          • Sep 2007
          • 360
          #3
          Re: 420i/520i Toner Dusting

          Never had any issues with these, in fact, I think they are outstanding boxes.

          There is however, a bulletin for this on the new machines as in-between maintenance which makes me wonder WTF?

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22973
              #4
              Re: 420i/520i Toner Dusting

              I've noticed that the paper dust collector gathers more toner than the previous Falcons, and it does lead to some jamming. No cures though.

              It's still 1000% less toner dusting than any Ricoh. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • Jimbo1
                  Senior Tech

                  500+ Posts
                  • Mar 2008
                  • 845
                  #5
                  Re: 420i/520i Toner Dusting

                  Originally posted by Jules Winfield
                  I guess I'll just ask because I don't think you mentioned it, but is non-OEM toner being used in these problem machines?
                  Well that's a good assumption but LORD NO! We do not allow anything like that to go on. Our service contracts include the toner. They really have no reason to go anywhere else.
                  "Some days you get the bear, some days the bear gets you."

                  Cdr. William Riker

                    Comment

                    • Jimbo1
                      Senior Tech

                      500+ Posts
                      • Mar 2008
                      • 845
                      #6
                      Re: 420i/520i Toner Dusting

                      Originally posted by blackcat4866
                      I've noticed that the paper dust collector gathers more toner than the previous Falcons, and it does lead to some jamming. No cures though.

                      It's still 1000% less toner dusting than any Ricoh. =^..^=
                      Oh dear Lord I agree with you on that one. Used to work on the old Aficio series and spent more time vacuuming than fixing.
                      I just have not seen that with the Falcons until now and it's a mystery. It's the same toner as the Falcon III.
                      "Some days you get the bear, some days the bear gets you."

                      Cdr. William Riker

                        Comment

                        • Jimbo1
                          Senior Tech

                          500+ Posts
                          • Mar 2008
                          • 845
                          #7
                          Re: 420i/520i Toner Dusting

                          Originally posted by pjdbm
                          Never had any issues with these, in fact, I think they are outstanding boxes.

                          There is however, a bulletin for this on the new machines as in-between maintenance which makes me wonder WTF?
                          Now I haven't seen that bulletin will have to look . Otherwise I agree with you totally. Stellar boxes.
                          "Some days you get the bear, some days the bear gets you."

                          Cdr. William Riker

                            Comment

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