Saturn CS-250ci, cf248 intermittently

[blackcat4866]

So I showed up with all the usual suspects: firmware, image memory, HDD, main PWB. I actually see the code for the first time (third call).
"Call For Service" (Self-diagnosing) and at the bottom of the screen "cf248".

First I tried the firmware, then image memory, then format HDD, then repl HDD ... then I my brain began to work. I noticed that when the NIC connected, for 1/2 second a flie name was displayed "Executing print job --------------.pdf", then the error. Always the same file name!

There is no server on-site, just a router, so I have no clue which of the 25+ PCs currently in the office is repeatedly sending the same print job, but I do know that it is here on-site, and that it's On, and on the network. To add to the challenge, there are 40+ laptops in and out of this office, depending on the time of the day, and who's working where. And the cast changes daily.

Here's a little trick I discovered totally by accident. I disconnected the MFP, then set a static address on my laptop same as the MFP. When I connected the cable the sending PC is satisfied, and quits sending. Of course, my laptop can't do anything with a PCL print job but I don't care about that. I just want to clear the queue. Then the code vanishes and stays gone. It sure would be nice to know which PC has sent the job. The next logical step is to delete and reload that specific print driver.

I have come to the conclusion that it's a corrupt print driver or corrupt print job that's pulling the cf248. The print history does not store any of these erroring print jobs, and I've seen it at least 6 times (wouldn't that have been convenient?). The Error Log does record the error events. Has anyone else seen this? =^..^=

[taskalfaman]

Re: Saturn CS-250ci, cf248 intermittently

hi,

I've had the same issue on a 400CI.
this issue came from the only mac which was in the network.
whenever he connected himselve, the error cf 248 came back, and after a while F46F.

the only solution was to delete the printjob this pc was sending.

best regards

[Kidaver]

Re: Saturn CS-250ci, cf248 intermittently

I've seen these codes on a lot of different TA machines at different locations. I assumed it was print job or network related errors being they were at sights that have large networks. I never get calls for them tho just see them in event logs. I think the customers just do what the screen says and restarts the machine and carries on with their day. The first few times I saw it I did a lil bit of research and never found much. Now I just clear it out of the counter and move on.

[blackcat4866]

Re: Saturn CS-250ci, cf248 intermittently

I wish I could just ignore it, but it's happening a dozen times a day now. I didn't see any Macs but I'll keep my eyes open. =^..^=

[paperjamclearer]

Re: Saturn CS-250ci, cf248 intermittently

[QUOTE=blackcat4866;286575]I wish I could just ignore it, but it's happening a dozen times a day now. I didn't see any Macs but I'll keep my eyes open.

[eddie110171]

Re: Saturn CS-250ci, cf248 intermittently

I had the same code on the same model a few weeks back. After making me crazy mine turned out to be the 2 boards on the fax had seperated at the connector between them. I removed the fax pushed them carefully pushed them back together. No more calls and its been 2checking monthes. The print job could be NW fax. I hate CF codes since they are just generic engineering codes. Good luck.

[Venom]

Re: Saturn CS-250ci, cf248 intermittently

I would say you found your cause...a bad pdf ....I had a customer that had a file emailed to them and page 21 would always cause cf248, other pages could print. They tried on 2 other Taskalfas and same code. Customer ended up having to recreate the page from scratch.

[blackcat4866]

Re: Saturn CS-250ci, cf248 intermittently

Thanks for the confirmation Venom. =^..^=

[madas]

Re: Saturn CS-250ci, cf248 intermittently

Hi Blackcat
here is a bulletin with some info for that code. it is not for the same model but may be of use to you.
I have drawn a couple of arrows for the relevent bit.

madas

[TaskFalfa]

Re: Saturn CS-250ci, cf248 intermittently

hi,

I've had the same issue on a 400CI.
this issue came from the only mac which was in the network.
whenever he connected himselve, the error cf 248 came back, and after a while F46F.

the only solution was to delete the printjob this pc was sending.

best regards

I am having the same F46F code on a FS-C5100DN. Updated firmware, still popped code. Brought the machine back to the shop, hooked it to our network to try to duplicate with no error. Either the little guy just wanted to go for a car ride or this issue is print job related. I know these engineer codes are pretty secretive but I was wondering if you guys ended up resolving this one?

Cheers

[blackcat4866]

Re: Saturn CS-250ci, cf248 intermittently

I've got three separate definitions for this code, depending on which source you choose to believe. Naturally none of the definitions has a really clear explanation:

1) Component: CreateBox (Memory Tx). Category: ImageProcess. Crucial (no memory, invalid parameter, etc.).
2) PDL Interpreter: REN_INT_ERR_FACTOR_GENERAL (other general error).
3) An error is detected at the Print image process section.

On a couple of occasions firmware has resolved this error for me.
Should you choose to believe definition #3, you might say there is corrupt print job/driver, sending bad data down to your printer. You can know for sure when you put it back onto the offending network. =^..^=

[Schluken]

Re: Saturn CS-250ci, cf248 intermittently

I have had similar issues on some of the new line in schools. I have had to reload the print driver on their server and push them out to all who were printing to the equipment. And still would get these codes. Found out that on certain web sites and especially websites that had cookbooks for some reason this code would appear. I had to change some settings in the driver when loading and all has been good since. Though it doesn't really make sense why kyocera can't make compatible drivers like hp (which seems to print everything) does.

[JVergin]

Re: Saturn CS-250ci, cf248 intermittently

Have this problem often with all kyoceras.

Probably 80% of the time, it's something printed from internet explorer. It won't happen every time even with the same webpage. Generally clearing out the offending PC's print queue and power cycling the copier works, but my only permanent solution thus far is recommending they use any other internet browser. After the browser change, They don't have the problem anymore when printing websites.

the rest of the time its a corrupt file. It only happens with this one file on this one PC, and its generally a file that has either been downloaded, emailed, or something that has been saved, modified, saved, modified for years. Eventually the file becomes corrupt and you just need to recreate the file from scratch if copying and pasting to a new file doesn't work.

On a rare occasion, it's a picture in the file that's corrupted somehow.

This is just my experience with a majority of FXXX codes, mostly F248.

[Gar the pilot]

Re: Saturn CS-250ci, cf248 intermittently

How about the " CF278 " error code? does it follow the same T/S route? I also see it in error code print out with the client not saying anything about it.
Thanks

[blackcat4866]

Re: Saturn CS-250ci, cf248 intermittently

How about the " CF278 " error code? does it follow the same T/S route? I also see it in error code print out with the client not saying anything about it.
Thanks

Energy Saving Manager: 1) Power is turned Off at main power without turning off the power at the panel first. 2) Upgrade firmware to the most recent version (v. 3.00 or newer on CS-250ci).