KM-2560 Scanning Issue ( Scanning very slow)

[aborad]

Scanning Very Slow from Glass (Platen) as well as ADF.. its taking aroung 1min to start Scanning. if we put 5 pages in ADF so it is take time for first page and then rest of all pages scan fast.

please help to sort out this issue.

[Venom]

Re: KM-2560 Scanning Issue ( Scanning very slow)

Scanning Very Slow from Glass (Platen) as well as ADF.. its taking aroung 1min to start Scanning. if we put 5 pages in ADF so it is take time for first page and then rest of all pages scan fast.

please help to sort out this issue.

try putting SMTP as IP address instead of hostname to see if DNS server is slow.

[blackcat4866]

Re: KM-2560 Scanning Issue ( Scanning very slow)

try putting SMTP as IP address instead of hostname to see if DNS server is slow.

DNS could be that slow, and still resolve.

Is the SMTP server off-site? If yes, it might just take that long to connect. Or you may want to set up an SMTP relay on-site. It will seem faster because the relay will accept the email, then send it along, but it's just smoke & mirrors. The actual communication time won't be any faster, just fewer errors. =^..^=

[eddie110171]

Re: KM-2560 Scanning Issue ( Scanning very slow)

Have you tried connecting a laptop directly to the copier and smb scanning to a laptop to eliminate the network, and see if there is still a problem?

[aborad]

Re: KM-2560 Scanning Issue ( Scanning very slow)

Hi.. I have tried with given solution but no changes.. one more things is that there are 4 other printer is working with same SMTP and DNS.
Before few days back a fuse blow up near YC31 and we have change fuse from another card with same value. Is that the cause of this problem ?.
still it is taking time to Scan but while performing Xerox its working fine. please help to resolve this issue.

[autopilot]

Re: KM-2560 Scanning Issue ( Scanning very slow)

Scanning Very Slow from Glass (Platen) as well as ADF.. its taking aroung 1min to start Scanning. if we put 5 pages in ADF so it is take time for first page and then rest of all pages scan fast.

please help to sort out this issue.

What protocol and what file format?

Also when you say you put five sheets in the document feeder and the first one takes time but the others go quickly do you mean the sheet actually sits physically in the document feeder or are they feeding through as normal and then taking time to appear at the destination?

I think the machine should be scanning into it's own memory first and then sending the job so maybe try reinitializing the RAM. I could be wong on this though.

[blackcat4866]

Re: KM-2560 Scanning Issue ( Scanning very slow)

What protocol and what file format?

Also when you say you put five sheets in the document feeder and the first one takes time but the others go quickly do you mean the sheet actually sits physically in the document feeder or are they feeding through as normal and then taking time to appear at the destination?

I think the machine should be scanning into it's own memory first and then sending the job so maybe try reinitializing the RAM. I could be wong on this though.

This machine won't begin the scan until the connection is made. It tempting to think about memory, but this machine has plenty of memory out of the box. =^..^=

[autopilot]

Re: KM-2560 Scanning Issue ( Scanning very slow)

This machine won't begin the scan until the connection is made. It tempting to think about memory, but this machine has plenty of memory out of the box. =^..^=

I'm aware of the machine specs, it could come with 8gb of RAM it doesn't rule out there being a problem with it.

When you say it doesn't begin the scan until a connection is made is it not that it doesn't begin transmitting the data until a connection is made? Eg: if you have no smtp server settings at all and attempt a scan, the sheets are still fed through before it flags a connection error. There has to be some level of processing involved on the machines part either way.

It's just the way the op is worded makes it seem that one page is feeding through and there is a pause before the others (which I've seen before). He could of course be using file seperation or an image format which would explain the seperate scan jobs but that's why I asked for clarification.

[aborad]

Re: KM-2560 Scanning Issue ( Scanning very slow)

What protocol and what file format?

Also when you say you put five sheets in the document feeder and the first one takes time but the others go quickly do you mean the sheet actually sits physically in the document feeder or are they feeding through as normal and then taking time to appear at the destination?

I think the machine should be scanning into it's own memory first and then sending the job so maybe try reinitializing the RAM. I could be wrong on this though.

A File formate is PDF with 200x200dpi. if we put 5 paper for scanning it will take time to start, rest of 4 paper scanning in a row one by one.

We are able to get mail from printer.. my actual problem is that its taking time to start Scanning.

[autopilot]

Re: KM-2560 Scanning Issue ( Scanning very slow)

A File formate is PDF with 200x200dpi. if we put 5 paper for scanning it will take time to start, rest of 4 paper scanning in a row one by one.

We are able to get mail from printer.. my actual problem is that its taking time to start Scanning.

You could try reinitialising the memory but I can't guarantee it would work, there's just something in the back of my mind that says I've been through this before and that's what solved it but it could also be that I tried this and it didn't solve it, sorry.

Have you tried what eddie110171 suggested in setting up via smb and see if you have the same problem?

[aborad]

Re: KM-2560 Scanning Issue ( Scanning very slow)

Hi.. I have tried with SMB but problem remain same... its worked as like scan to mail... no changes..
please help..

[blackcat4866]

Re: KM-2560 Scanning Issue ( Scanning very slow)

DNS could be that slow, and still resolve.

Is the SMTP server off-site? If yes, it might just take that long to connect. Or you may want to set up an SMTP relay on-site. It will seem faster because the relay will accept the email, then send it along, but it's just smoke & mirrors. The actual communication time won't be any faster, just fewer errors. =^..^=

I still haven't heard an answer to my question yet. Is SMTP off-site? It can take a long time to connect, and will not begin scanning until the connection is made. Don't make this excessively complex. It's a simple problem. =^..^=

[GESPAGE]

Re: KM-2560 Scanning Issue ( Scanning very slow)

Hi.. I have tried with SMB but problem remain same... its worked as like scan to mail... no changes..
please help..

HDD formatting U024
Description
Initializes the HDD.
In addition, the following settings are also initialized by initializing the HDD.
System menu (user login administration, job accounting, address book, one-touch keys and document box
etc.), shortcuts and panel programs
Purpose
To initialize the HDD when replacing the HDD after shipping.

[aborad]

Re: KM-2560 Scanning Issue ( Scanning very slow)

I still haven't heard an answer to my question yet. Is SMTP off-site? It can take a long time to connect, and will not begin scanning until the connection is made. Don't make this excessively complex. It's a simple problem. =^..^=

Sir, there are 3 other printer is working with same SMTP and at the same premises. do we need to check any other things in those printer?
SMTP is at the same premises. please help..

[autopilot]

Re: KM-2560 Scanning Issue ( Scanning very slow)

If your getting the same problem via smb it's not going to be caused by smtp settings.

Have you tried reinitialising the RAM as I suggested a few weeks ago?

or iniitialising the HDD as GESPAGE has suggested?

I'd try eveything in this thread or at least let us know that you tried it and it didn't work before requesting further help