KM 2560 Touch screen

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  • bojans
    Service Manager

    Site Contributor
    1,000+ Posts
    • Feb 2008
    • 1309
    #1

    KM 2560 Touch screen

    Hi,

    I have one KM 2560 with not responding touch screen.
    Is this common problem for this model?
    I intend to disassemble and clean it and after initialize in U201 maintenance mode. I'm not experienced with KM models, but had success with 3035 model with the same problem.

    Any ideas?

    Thank you.
    Tags: None
    • Venom
      Technical/IT Support

      500+ Posts
      • Nov 2009
      • 765
      #2
      Re: KM 2560 Touch screen

      I find that sometimes you get repeat calls if you just clean and calibrate so I replace them.
      IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

        Comment

        • Kidaver
          Ghoulscout

          500+ Posts
          • Apr 2011
          • 912
          #3
          Re: KM 2560 Touch screen

          Very common problem on these....the seal on the op tablet is coming undone...we usually just replace them and bring the old one back to the shop and repair them...there is a thread on how to do that somewhere around here...I don't feel like searching for it again tho....but it's a nice thread on fixing them that could save ya money in the long run...
          "In a cruel and evil world, being cynical can allow you to get some entertainment out of it."

            Comment

            • bojans
              Service Manager

              Site Contributor
              1,000+ Posts
              • Feb 2008
              • 1309
              #4
              Re: KM 2560 Touch screen

              OK thank you both.
              Will search for that post.

              Cheers

                Comment

                • Zackuth
                  Trusted Tech

                  250+ Posts
                  • Aug 2009
                  • 448
                  #5
                  Re: KM 2560 Touch screen

                  There are times when grit and gunk will get between the touch screen and the frame edge. Take something thin and place it between the touch screen and edge and carefully clean around the edges. It has worked for me more than once in the past.
                  If at first you don't succeed, redefine success

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22599
                      #6
                      Re: KM 2560 Touch screen

                      There for the first couple years I saw a lot of staple bits, scurf, sand, grit, ... you name it ... wedged between the edge of the frame and the tablet. It only takes 20 minutes to disassemble the panel, and clean the face of the tablet, and the frame inside, then reassemble. About half the time that resolves it. If the ribbon cable connection is the problem it will come back within a week and I'll have the tablet on-hand. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • bojans
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Feb 2008
                          • 1309
                          #7
                          Re: KM 2560 Touch screen

                          After cleaning around the frame touch panel didn't work. After applying hot air around frame everything seems to work just fine.
                          Thank you all for your inputs.

                            Comment

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