taskalpha 300I

[PANG]

Hi ! i have this problem recently, incoming fax stucked in job status but after tried a few times failed to deleted in job status , i tried to removed fax card from machine and run sim021 ,installed fax card back to machine then only incoming fax can prINT out . I came across this problem two times this week , i wonder why this problem can happend , any input were welcome .TQ

[Venom]

Re: taskalpha 300I

I have seen the fax dimm bad cause that

[Tricky]

Re: taskalpha 300I

Print out the user data lists

In service mode there's U671 this can help with fax problems

U671 Clearing the FAX backup report data
Description
Clears the historical record of the fax and Internet-fax job as well as the reserved fax job information which are
backed up in the FAX control PWB. Also, initializes the memory DIMM.
Purpose
For prevention of backup data leakage.
Method
1. Press the start key.
2. Select the item.
3. Press the start key. The backed up data is cleared.
4. Turn the main power switch off and on when selecting [RECOVERY FAX DIMM] or [FAX DIMM CLEAR].
Completion
Press the stop key. The screen for selecting a maintenance item No. is displayed.
Display Description
RESERVATION CLEAR Clears communication reservation information on the FAX control PWB.
RECOVERY FAX DIMM Enables DIMM that was used in another machine.
FAX DIMM CLEAR All the data of DIMM is cleared.

[blackcat4866]

Re: taskalpha 300I

I had a CS-2560 that was displaying "Load Paper Tray #1".

Tray #1 had suitable paper. It was a corrupt fax print job that would not delete. I tried swapping in a new fax sys M(2). The document remained. With the fax removed the document disappeared also, but re-appeared when any fax was installed.

I ended up doing a U917 to backup addressbook data, writing down SMTP information, Write down destination U265. Perform U022. reinstall addressbook, SMTP data, and destination. =^..^=