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Practice makes perfect
If it ain't broke, don't fix it
A picture is worth a thousand words
If you want something done right, you have to do it yourself
The ones I know are Kyocera Mita rebadges. So if you can identify the Copystar or Kyocera Mita cross-reference, I may be able to help.
You won't have any problems if you can fix Canon, but they are very different. =^.^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
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