KM-5050 w/DF-710 giving jam 87

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  • Jimbo1
    Senior Tech

    500+ Posts
    • Mar 2008
    • 845
    #1

    KM-5050 w/DF-710 giving jam 87

    We have about three df-710's that are coupled with 5050 copiers and if you are doing a large run through the staple tray stapling or not you will get intermittent jam 87's.


    Please help us to not lose all our hair forcefully.

    thank you
    jimbo1
    "Some days you get the bear, some days the bear gets you."

    Cdr. William Riker
    Tags: jam, km5050, no paper jam, walks
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22936
      #2
      My experience with Jam 87 comes from some experimentation with output trays. I thought it would be really convenient to have copies exit to output tray C. The problem comes in when you have an impatient operator who cannot wait the 0.33 seconds for the copy to land on the tray. So they give it a little tug with the last 25mm still in the rollers, then walk away with their copy. The next person who walks up sees a Jam 87, looks, but can find no paper jam, then continues to copy.

      You can test the machine until you turn blue, but no Jam 87. Its the behavior, not the machine.

      My answer was to default outputs to trays other than output tray C. Even in our office, where you think the operators might be semi-trainable, I could not stop the behavior.
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Jimbo1
          Senior Tech

          500+ Posts
          • Mar 2008
          • 845
          #3
          Well no, we swapped trays around and have had it in the shop, Of course we maybe the behavior problem but that's another story. This is a machine issue.
          "Some days you get the bear, some days the bear gets you."

          Cdr. William Riker

            Comment

            • brecht2
              Technician

              50+ Posts
              • Feb 2012
              • 71
              #4
              Re: KM-5050 w/DF-710 giving jam 87

              ...I had the same issue on a KM-4050 today....
              All checked. Didn't find nohing!

                Comment

                • Masterchief
                  Trusted Tech

                  250+ Posts
                  • Apr 2011
                  • 280
                  #5
                  Re: KM-5050 w/DF-710 giving jam 87

                  Originally posted by blackcat4866
                  My experience with Jam 87 comes from some experimentation with output trays. I thought it would be really convenient to have copies exit to output tray C. The problem comes in when you have an impatient operator who cannot wait the 0.33 seconds for the copy to land on the tray. So they give it a little tug with the last 25mm still in the rollers, then walk away with their copy. The next person who walks up sees a Jam 87, looks, but can find no paper jam, then continues to copy.

                  You can test the machine until you turn blue, but no Jam 87. Its the behavior, not the machine.

                  My answer was to default outputs to trays other than output tray C. Even in our office, where you think the operators might be semi-trainable, I could not stop the behavior.
                  Totally agree with blackcat, but if you find another cause of jam 87 let me know
                  sigpic

                    Comment

                    • monstott2010
                      #6
                      Re: KM-5050 w/DF-710 giving jam 87

                      check the magnetic latch on door between the finisher and machine, I have had them break allowing the door to move during operation and cause the jam code

                        Comment

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