Company owner forcing us to use non-OEM toner - what comes next?

[Sudsybrew]

Against my strong suggestions, we are now being forced to give non-OEM toner to our unsuspecting clients - for all our Kyocera machines. Of course the toner provider SWEARS we will have no issues; however, I'd like to be ready for the problems we will soon be facing.

What issues do I need to expect from this change (i.e. what is most likely to break or cause problems)?

Thanks for any heads-up!

[JSC]

Re: Company owner forcing us to use non-OEM toner - what comes next?

Get ready to change a shit load of hot rollers or fuser units.......

[charm5496]

Re: Company owner forcing us to use non-OEM toner - what comes next?

yeah i agree on the fuser rollers...you can also count on the developer wearing out faster as well since the toner particles will probably be larger than the OEM toner

[Tonerbomb]

Just wentthrough this with our Ricoh machines. Lots of toner pump failures on the color boxes.bad idea !

[KenB]

Re: Company owner forcing us to use non-OEM toner - what comes next?

I think I would be inclined to go to at least a handful of machines (at least one of each model that you service), making sure they are making the best possible copies and prints, and save samples as benchmarks. (Obviously, don't store them where the customers could get a hold of them).

That way, if (or should I say when) the quality goes to $hit, you can go back to your management and show them.

[nmfaxman]

Re: Company owner forcing us to use non-OEM toner - what comes next?

I would get a written guarantee from the junk toner supplier.
I bet he won't supply it.

[Kidaver]

Re: Company owner forcing us to use non-OEM toner - what comes next?

1128 drum units really hate Katun toner.....

[kyrenecopy]

Re: Company owner forcing us to use non-OEM toner - what comes next?

The owner is obviously trying to save money. You need to note your current cost per copy for service, parts costs, parts usage, call backs, recalls and then 6 months from now check all the parameters again and you will be able to show the owner exactly how much money he actually lost with the added parts costs, labor costs, etc. Dumb, dumb dumb idea! Been there tried that, it doesn't work!

[Venom]

Re: Company owner forcing us to use non-OEM toner - what comes next?

I worked for a company for 2 year that used generic everything and didn't realize until I worked for a dealer with OEM supplies that the machines aren't supposed to dust toner everywhere

[madas]

Re: Company owner forcing us to use non-OEM toner - what comes next?

Most of the printers I have dealt with using generic toner end up dumping more in the waste toner unit/bottle and then in the m/c once the waste unit is full (on certain models with drum and waste together), also you may start getting backgrounding and as above drum/fuser wear will increse. If the toner is the cause of fault then if the m/c has any warranty that will be void and so the cost will come to you/customer. Its a false ecconamy.
As above dumb dumb dumb thing to consider.

madas

[kyogenius]

Re: Company owner forcing us to use non-OEM toner - what comes next?

bad idea in long run,got clients this side who prefer katun or ikon for obvious reason, cheaper than oem,,,but now 75% of our calls from these clients are to do with bad quality copies, either background, dots on copies, scatched drums, double images due to fuser roller damages,or some complain about yield. These toners gives you far less the recommended copy yield,

check closely if you have a km 2550,or cs 2550 if you fitted katun, NO DOUBT SOON,it will give copies with dots or background,esp this model i had this problem more than 20 times recently

[coolbeer]

Re: Company owner forcing us to use non-OEM toner - what comes next?

Agree with everything said preiously, costs will go up instead of down. We have tested most aftermarket toners and they do not work, they damage machines, increase service calls and toner yields are usually 60-70 % of original.
Complete waste of money.

[HenryT2]

Re: Company owner forcing us to use non-OEM toner - what comes next?

Check your event logs as well, some models record non-OEM toner. If you send a part back to KDA for warranty , you HAVE TO INCLUDE the event log......well, not using OEM can VOID the warranty.

[anthony123]

Re: Company owner forcing us to use non-OEM toner - what comes next?

I think using Generic toner is a good idea. My therapist thinks so to. And he knows about toner better than your boss......

[anthony123]

Re: Company owner forcing us to use non-OEM toner - what comes next?

P.S. print out this forum and let him see what the techs are saying.