CS-2550 Scan to PC

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  • monstott2010
    • Mar 2025

    #1

    CS-2550 Scan to PC

    I have set up many of these with little to no problems so this one is really cranking my tractor... Configured the scanner file utility, checked firewall settings, everything just as normal, test ok... go to demonstrate to user, connection to pc failure, recheck settings, no help. Delete everything and start over... initial test ok, second test failure again....

    Initial thought may have been to fact that user has wifi and lan connections going so disabled wifi but did not help (scan on lan connection). Recommended user swap out switch but not sure what else can cause initial connection to flow ok only to fail on second connection.... I did check for IP conflicts as well but found nothing to indicate a problem there.
  • luis8832
    Trusted Tech

    250+ Posts
    • Dec 2008
    • 250

    #2
    Re: CS-2550 Scan to PC

    Did you check for a firewall? Or is the client running an anti-virus with a firewall. If they are you gotta give the exception.

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    • JR2ALTA
      Service Manager

      Site Contributor
      1,000+ Posts
      • Feb 2010
      • 2027

      #3
      Can you ping the IP from another computer, a failure would suggest anti virus or port issue

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      • kkendric
        Trusted Tech

        250+ Posts
        • Apr 2009
        • 301

        #4
        Re: CS-2550 Scan to PC

        IP conflict?

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