DP700 ... J75

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  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22927
    #1

    DP700 ... J75

    So on the third visit I finally get the story. We had recently placed a couple of used FalconIII's and the customer has complained of DP jams. I can see J75 jams on the error log, yet I can run literally thousands of originals without a hitch.

    After a very tense few minutes in which I insist they must demonstrate what is happening, I finally get to see. This customer gets packets of 30 to 60 originals (20# standard stock) stapled together with heavy duty staples. They remove the staple, drop the set in and voila ... J75.

    I can already hear your responses:
    "Isn't it obvious! The paper from the front pages is pushed through the staple holes, and just won't separate!"

    Yeah, yeah, I know. But even with new rollers It just won't separate these pages. Never-stapled pages feed fine. And there isn't anything really adjustable about these document processors, not like the Canon feeders of the 90's. If you turn the set 180 degrees so the staple holes are not at the leading edge, it does separate, and the scanned images are upside-down. This could actually work if there was an orientation setting: top edge down or top edge right, but alas, no such optional setting.

    I will be making the fruitless call to the hotline tomorrow morning, but don't expect much help. Maybe I can locate my tech rep.

    Have I missed anything obvious, or not so obvious? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=
    Tags: None
    • Copystar Tech
      Technician

      50+ Posts
      • Sep 2010
      • 59
      #2
      Re: DP700 ... J75

      Knowing you, you've been here already, but... I go through a lot of torque limiters with hairline cracks in them. Part Number 303JX07400. If I remember correctly, there are some cosmetic differences between the new ones and the original ones. Also, a 6030 torque limiter, part number 302FB06100, looks practically identical to a 5050. Used machines, you never know what kind of parts they have in them. I've also have seen intermittent one-way failures that I've had to rough up a few shafts to get working again. Hope this helps, good luck.
      Last edited by Copystar Tech; 02-01-2013, 04:18 PM. Reason: typos

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22927
          #3
          Re: DP700 ... J75

          Yeah, yeah. No cracks, and it was ours from the beginning. Only 70K total scanned pages on the machine, 200K on the print engine.

          I guess I was hoping for some sort of a miracle fix.
          =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • DWise
              Senior Tech

              500+ Posts
              • Apr 2010
              • 895
              #4
              Re: DP700 ... J75

              Do they remove the staple and scan immediately? Have they/you tried to fan (separate) the paper before scanning to see if the problem still occurs?
              Do for one what you wished you could do for everyone. - Andy Stanley

                Comment

                • Venom
                  Technical/IT Support

                  500+ Posts
                  • Nov 2009
                  • 765
                  #5
                  Re: DP700 ... J75

                  The gear that drives the big rollers has D shape hole that rounds and causes that jam intermittantly.
                  IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22927
                      #6
                      Re: DP700 ... J75

                      Originally posted by DWise
                      Do they remove the staple and scan immediately? Have they/you tried to fan (separate) the paper before scanning to see if the problem still occurs?
                      Bingo! Once fanned it feeds and separates. The enduser just expects the machine to do this task for them. Even the Canon RADF-D1 would have a hard time with this task.

                      When I brought up this topic with our office people the response is: "Of course! You can't just throw the stack in ... ". This is going to be a very interesting follow up. Maybe I'll bring the salesman along. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22927
                          #7
                          Re: DP700 ... J75

                          The hotline guy suggested using a bone folder to separate the pages and flatten the torn paper corners. I tried it and it works OK, but I don't see this group of people taking the time to do it. I suppose we'll see ... =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

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