My Kyocera TASKalfa 2420w shows my printer offline..!!

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  • sulabh
    Technician
    • Oct 2012
    • 15

    #1

    My Kyocera TASKalfa 2420w shows my printer offline..!!

    i have Kyocera TASKalfa 2420w, when i started it today morning the printer displayed that the printer is offline and the paper roll not found even though it was there.
    i tried restarting it many times and tried inserting the paper roll many times but did not worked. And another thing when i insert the paper roll it should pop up with what type and size of paper is.. but that is also not popping up when i shut the door.

    Please help. Urgent..!!!
  • JustManuals
    Field Supervisor

    5,000+ Posts
    • Jan 2006
    • 9838

    #2
    Re: My Kyocera TASKalfa 2420w shows my printer offline..!!

    This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:


    Just Manuals, The Internet's largest selection of manuals ~ Instant Downloads


    Paul@justmanuals.com

    Comment

    • psraji
      Junior Member
      • Jan 2010
      • 6

      #3
      Re: My Kyocera TASKalfa 2420w shows my printer offline..!!

      Originally posted by sulabh
      i have Kyocera TASKalfa 2420w, when i started it today morning the printer displayed that the printer is offline and the paper roll not found even though it was there.
      i tried restarting it many times and tried inserting the paper roll many times but did not worked. And another thing when i insert the paper roll it should pop up with what type and size of paper is.. but that is also not popping up when i shut the door.

      Please help. Urgent..!!!
      Hi,

      To check with your supplier and update the latest IPS version 7.4; This will helps to resolved the entire problems.

      Comment

      • rashid120
        Technician

        50+ Posts
        • Jun 2010
        • 76

        #4
        Re: My Kyocera TASKalfa 2420w shows my printer offline..!!

        Originally posted by sulabh
        i have Kyocera TASKalfa 2420w, when i started it today morning the printer displayed that the printer is offline and the paper roll not found even though it was there.
        i tried restarting it many times and tried inserting the paper roll many times but did not worked. And another thing when i insert the paper roll it should pop up with what type and size of paper is.. but that is also not popping up when i shut the door.

        Please help. Urgent..!!!

        update the plotter with patch file.

        Thanks.

        Comment

        • Donnie
          Technician

          50+ Posts
          • Aug 2011
          • 79

          #5
          Re: My Kyocera TASKalfa 2420w shows my printer offline..!!

          We have had to dis-able snmp ( on ports tab) on some other machine models for a similar problem. Shows offline, you may get it to work for a few minutes then shows off line again.

          Comment

          • swansandre@gmail.com
            Junior Member
            • Jun 2022
            • 1

            #6
            Re: My Kyocera TASKalfa 2420w shows my printer offline..!!

            Originally posted by sulabh
            i have Kyocera TASKalfa 2420w, when i started it today morning the printer displayed that the printer is offline and the paper roll not found even though it was there.
            i tried restarting it many times and tried inserting the paper roll many times but did not worked. And another thing when i insert the paper roll it should pop up with what type and size of paper is.. but that is also not popping up when i shut the door.

            Please help. Urgent..!!!
            I have same problem was this ever solved jobs in que is asking for paper paper is installed any idees. Not printer driver related cleaned all sensors and also in simulation all sensors are working and can make a test print

            Comment

            • BillyCarpenter
              Field Supervisor

              Site Contributor
              10,000+ Posts
              • Aug 2020
              • 16395

              #7
              Re: My Kyocera TASKalfa 2420w shows my printer offline..!!

              Originally posted by swansandre@gmail.com
              I have same problem was this ever solved jobs in que is asking for paper paper is installed any idees. Not printer driver related cleaned all sensors and also in simulation all sensors are working and can make a test print

              This thread was started in 2013. I don't think the OP is gonna respond. Start a new thread.
              Adversity temporarily visits a strong man but stays with the weak for a lifetime.

              Comment

              • bsm2
                IT Manager

                25,000+ Posts
                • Feb 2008
                • 30238

                #8
                Re: My Kyocera TASKalfa 2420w shows my printer offline..!!

                Originally posted by Donnie
                We have had to dis-able snmp ( on ports tab) on some other machine models for a similar problem. Shows offline, you may get it to work for a few minutes then shows off line again.
                MS broke snmp years ago always disable snmp on every install

                It sends the error to the driver but once the error is resolved it never sends the ok back to the print driver.

                Comment

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