Km 3050/4050/5050

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  • Mess
    Copier Gawd

    50+ Posts
    • Nov 2007
    • 81

    #1

    Km 3050/4050/5050

    the machine says add paper in tray 1 ,tray 1 is full and the sensors are working. there is a job in memory that will not print. Machine will not copy or print in this state. I am able to fax OUT.and receive but it will not print out anything. Any suggestions?
    Last edited by Mess; 04-24-2008, 11:27 PM.
  • bsm2
    IT Manager

    25,000+ Posts
    • Feb 2008
    • 29373

    #2
    fax

    we seen this ,pull out all paper trays machine will tell you what paper size it needs
    than check , machine is looking for fax paper 11 by 17 or a size thats not in machine. configure fax to print bypass and set size

    once its clear turn on fax auto reduction for paper sizes

    Comment

    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22930

      #3
      Also check to see if there is a media type specification. If its seeking 8 1/2 x 11 letterhead, and you have loaded 8 1/2 x 11 plain it may not accept the substitution. Also enable auto tray switching. For printing it's defaulted to off (R1,0. Send this command from KM-Net Viewer:

      !R! FRPO R1,99; EXIT;

      =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

      Comment

      • B0265
        Senior Tech

        500+ Posts
        • Jan 2007
        • 718

        #4
        Also check that size setting for the cassette is "auto", if I remember correctly the machine will not print out Fax from a cassette that have a fixed size setting.

        Comment

        • kyoceradude
          The Great Gazoo

          250+ Posts
          • Aug 2006
          • 442

          #5
          Yes, Set fax default paper tray to bypass. You need to do this in Command Center. Also 205A firmware takes care of problem.
          My mission here on Earth is to help all you Dum-Dums!

          Comment

          • Mess
            Copier Gawd

            50+ Posts
            • Nov 2007
            • 81

            #6
            Originally posted by bsm2
            we seen this ,pull out all paper trays machine will tell you what paper size it needs
            than check , machine is looking for fax paper 11 by 17 or a size thats not in machine. configure fax to print bypass and set size

            once its clear turn on fax auto reduction for paper sizes
            thank you all for your help. the above instructions fixed my problem

            Comment

            • copygirl
              Technician

              50+ Posts
              • Apr 2008
              • 75

              #7
              You may have a size conflict on the print side. Computer is sending a certain size that you don't have in machine. Check all your defaults on machine and on driver. You can also go into the page setup in whatever program you're printing from to see what size the job was set up with. Good luck.
              Ginger

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