TA-250ci FYI

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • madas
    Trusted Tech

    250+ Posts
    • Aug 2008
    • 313
    #1

    TA-250ci FYI

    Hi, Had this weird one that I have never come across before.
    After power outage the customer started having printing problems, thier IT changed some damage routers/adsl modem.

    fault was they would print 1 job then the m/c appeared off line, so done the usuall tests and I could print from laptop with no errors.
    anyway turned out that the 1st tray motor was going faulty, no codes on the error log at 1st. we tested the motor manually and could see the motor trying to turn then after a few goes it finally coded out C1010. replaced and all was working fine.

    hope this is helpful as it did not occur that this would be the problem.

    madas
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22932
      #2
      Re: TA-250ci FYI

      Interesting! So do you think the shorting 24vdc was somehow disabling the print or network functions? It was lucky that you got it before it took out the engine PWB.

      How exactly did you come to this conclusion without an error code? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Venom
          Technical/IT Support

          500+ Posts
          • Nov 2009
          • 765
          #3
          Re: TA-250ci FYI

          Have seen print jobs held up because paper was in wrong eg letter in legal tray and paper edge wasn't far enough over to hit paper switch. If you look at command centre you can see that is will say to check tray 1.
          IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

            Comment

            • madas
              Trusted Tech

              250+ Posts
              • Aug 2008
              • 313
              #4
              Re: TA-250ci FYI

              Originally posted by blackcat4866
              Interesting! So do you think the shorting 24vdc was somehow disabling the print or network functions? It was lucky that you got it before it took out the engine PWB.

              How exactly did you come to this conclusion without an error code? =^..^=

              one of our techs had heard of this once in our Austrailian office and although I didnt check for this sort of fault I did the network checks and 1st thing printed the error log which showed nothing at all to point to this. the customer had not mentioned any problem with the tray and it was thier default tray.
              pesonally I think the motor was causing a draw on the supply and caused the problem.

              just thought this might save someone some time.

              madas

                Comment

                • madas
                  Trusted Tech

                  250+ Posts
                  • Aug 2008
                  • 313
                  #5
                  Re: TA-250ci FYI

                  Originally posted by Venom
                  Have seen print jobs held up because paper was in wrong eg letter in legal tray and paper edge wasn't far enough over to hit paper switch. If you look at command centre you can see that is will say to check tray 1.

                  Hi, the only way this one would print was to either reboot the m/c or unplug then re-connect the n/w cable.
                  print job did not make it to the printer after 1st job sent. this all led to us thinking there was something on the n/w causing the issue.

                  We found after that in command centre it showed error status but no indication as to what was the error.

                  now saying that, I could print multiple jobs from my laptop and also we have TA-500ci in our workshop which has a tray 1 fault but that does not fail to print.

                  madas

                    Comment

                    • Kidaver
                      Ghoulscout

                      500+ Posts
                      • Apr 2011
                      • 912
                      #6
                      Re: TA-250ci FYI

                      Usually when you have these paper lift motors the machine won't code out right away. As it says in the manual "After cassette 1 is inserted, lift switch 1
                      does not turn on within 12 s. This error is
                      detected four times successively." Several machines I've troubleshot, which annoys me as I have to 906 it and wait, is that it will try a few times and not error out until it fails several times. My guess is it might be something to avoid the machine coding out due to maybe paper getting caught behind it so that it can be removed and a problem fixed before coding out. But that would require a customer actually looking to see if paper is behind the tray. Great idea in theory, but in reality we know a customer would never search for paper behind a tray and just wait to call in a service call once the machine does code out.
                      "In a cruel and evil world, being cynical can allow you to get some entertainment out of it."

                        Comment

                        • darry1322
                          Senior Tech

                          Site Contributor
                          500+ Posts
                          • Oct 2010
                          • 817
                          #7
                          Re: TA-250ci FYI

                          I've seen several of these machines (300Ci, 420i etc ) go offline due to a tray error. It only shows up on the panel if you try to manually select the tray. Otherwise if you have similar paper in another tray, copies work fine. If you pull up Command Center nit will display the error message in the status window.

                            Comment

                            • Tonerkiller
                              Senior Tech

                              500+ Posts
                              • Oct 2012
                              • 665
                              #8
                              Re: TA-250ci FYI

                              Originally posted by madas
                              Hi, Had this weird one that I have never come across before.
                              After power outage the customer started having printing problems, thier IT changed some damage routers/adsl modem.

                              fault was they would print 1 job then the m/c appeared off line, so done the usuall tests and I could print from laptop with no errors.
                              anyway turned out that the 1st tray motor was going faulty, no codes on the error log at 1st. we tested the motor manually and could see the motor trying to turn then after a few goes it finally coded out C1010. replaced and all was working fine.

                              hope this is helpful as it did not occur that this would be the problem.

                              madas
                              We had the same excact issue. The way I figured it out was by looking at the web page and there it showed that tray one was disabled.

                                Comment

                                • madas
                                  Trusted Tech

                                  250+ Posts
                                  • Aug 2008
                                  • 313
                                  #9
                                  Re: TA-250ci FYI

                                  No paper behind trays to stop the lift, I think where I put my laptop on it used one of thier other trays and thiers was defaulted to tray 1. Yeah Found out that the tray was not working once I had heard of this and asked thier IT guy to just check the tray.
                                  Added this to my list of basic checks for this sort of issue,
                                  I just never had a tray motor cause this fault before but have learned a lesson now.

                                  madas

                                    Comment

                                    Previous template Next
                                    Working...