KM 2560, no power to Operation panel.

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • Arc Angel
    Junior Tech
    • Jul 2012
    • 66
    #1

    KM 2560, no power to Operation panel.

    We have a KM 2560 that when turned on, the screen will only switch on for about 20 seconds, and then switch off again. We have tested the Main board, the high voltage board, the engine board, and even the power source board, on a working machine, but they all worked fine. Only when we tested the engine board, the machine gave an error code, but at least the machine stayed on. When we pit them back in our machine, the problem of the power just cutting off, continues to happen. Any one else faced a problem like this before.


    Thanks.
    The secrete of staying young is to live honestly, eat slowly and lie about your age..... No man is so poor as to have nothing worth giving.
    Tags: None
    • Jules Winfield
      Senior Tech

      500+ Posts
      • Jul 2009
      • 823
      #2
      Re: KM 2560, no power to Operation panel.

      It sounds like you answered your own question. What was the engine error?
      But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22869
          #3
          Re: KM 2560, no power to Operation panel.

          Just guessing:

          If you installed those boards correctly, you removed the firmware DIMMs and transferred then to the new PWB before installing.
          The error you got was probably a serial number conflict, by not swapping the firmware DIMM.

          Most likely you have a firmware problem, either because of a bad DIMM, or corrupt firmware. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • Arc Angel
              Junior Tech
              • Jul 2012
              • 66
              #4
              Re: KM 2560, no power to Operation panel.

              The machine at first had a problem, where when switched on, "Program Loading would appear, and then I decided to update the firmware, one day after numerous times of trying, but this time, after about twenty minutes, the screen panel went blank. Now when switched on, the panel would turn on for about ten 20 seconds, and then switch off again. The error that the engine board gives, when tested on the working machine, a C0180 error. But like I said, the machine panel at least stays on, and doesn't turn off like when tested on its original machine.
              The secrete of staying young is to live honestly, eat slowly and lie about your age..... No man is so poor as to have nothing worth giving.

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22869
                  #5
                  Re: KM 2560, no power to Operation panel.

                  So you'll need to order a firmware DIMM. Yes? =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • Arc Angel
                      Junior Tech
                      • Jul 2012
                      • 66
                      #6
                      Re: KM 2560, no power to Operation panel.

                      Originally posted by blackcat4866
                      So you'll need to order a firmware DIMM. Yes? =^..^=
                      SO what you are saying blackcat, is that if I change the DIMM on the main board, then the panel will stay on, and not switch off?..and then I will be able to update the firmware?...
                      The secrete of staying young is to live honestly, eat slowly and lie about your age..... No man is so poor as to have nothing worth giving.

                        Comment

                        • kkendric
                          Trusted Tech

                          250+ Posts
                          • Apr 2009
                          • 301
                          #7
                          Re: KM 2560, no power to Operation panel.

                          You say that you tested every board in another machine, except the control panel. I would assume that Blackcat is telling you to replace the Dimm on the operation panel. You can do that only if this unit is old style with a dimm on it. The newer models of this copier no longer have a dimm just a flash chip soldered on the board. The C0180 was because you neglected to swap the eeprom on the other machine. The new panel will have the normal Boot switch as well. This allows you to erase the flash chip to rewrite it. this procedure can take up to 45 minutes and must be done correctly or you will brick it.

                            Comment

                            • Arc Angel
                              Junior Tech
                              • Jul 2012
                              • 66
                              #8
                              Re: KM 2560, no power to Operation panel.

                              Originally posted by kkendric
                              You say that you tested every board in another machine, except the control panel. I would assume that Blackcat is telling you to replace the Dimm on the operation panel. You can do that only if this unit is old style with a dimm on it. The newer models of this copier no longer have a dimm just a flash chip soldered on the board. The C0180 was because you neglected to swap the eeprom on the other machine. The new panel will have the normal Boot switch as well. This allows you to erase the flash chip to rewrite it. this procedure can take up to 45 minutes and must be done correctly or you will brick it.
                              Thanks for the feedback kkendric, I had never thought of the boot switch at the bottom. But to my experience, the memory light should continue to flash, and then when it stops flashing, then I switch the machine off, and then put the boot switch back in place. But what happens if there is no activity on the memory light?.....and sorry, but could you explain what you meant when you said that if its not done correctly, I could "brick it"?..
                              The secrete of staying young is to live honestly, eat slowly and lie about your age..... No man is so poor as to have nothing worth giving.

                                Comment

                                • MR Bill
                                  Senior Tech

                                  500+ Posts
                                  • Jan 2010
                                  • 532
                                  #9
                                  Re: KM 2560, no power to Operation panel.

                                  I don't have any experiance with this machine. But have been told that the op panel board goes bad often.??

                                    Comment

                                    • Arc Angel
                                      Junior Tech
                                      • Jul 2012
                                      • 66
                                      #10
                                      Re: KM 2560, no power to Operation panel.

                                      Originally posted by MR Bill
                                      I don't have any experiance with this machine. But have been told that the op panel board goes bad often.??
                                      Yeah I thought that too MR Bill, but I had the operation panel tested on a working machine, and it worked just fine. I even brought another operational panel from a working machine and tested it on the machine that is here, but the same problem keeps coming up. So yeah still working on it. I also tried switching the that little switch at the bottom of the control panel to boot mode, but no activity at all on the operational panel. Still can't find a solution.
                                      The secrete of staying young is to live honestly, eat slowly and lie about your age..... No man is so poor as to have nothing worth giving.

                                        Comment

                                        • Jules Winfield
                                          Senior Tech

                                          500+ Posts
                                          • Jul 2009
                                          • 823
                                          #11
                                          Re: KM 2560, no power to Operation panel.

                                          Have you tried resetting the serial number using maintenance mode 004 when you get the C0180 error? I'm just wondering if swapping out the engine board might have worked once the C0180 code was cleared...
                                          But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.

                                            Comment

                                            • Arc Angel
                                              Junior Tech
                                              • Jul 2012
                                              • 66
                                              #12
                                              Re: KM 2560, no power to Operation panel.

                                              Originally posted by Jules Winfield
                                              Have you tried resetting the serial number using maintenance mode 004 when you get the C0180 error? I'm just wondering if swapping out the engine board might have worked once the C0180 code was cleared...
                                              For now I am not too concerned with the C0180 error code, as I am only getting that code, because I had not switched the EEPROMS, while testing the boards on a working machine. Right now my problems is that the operation panel, only turns on for about ten seconds, and then it switches off. I have tried to over write it, by turning the little switch at the bottom of the operation panel to boot. But to my knowledge the memory light should continue to flick, and then when completed, the memory light will just stay on. But when I do it on this machine, the memory light flicks three or four times, and then just completely turns off. First time for me to encounter a problem like this, so has anyone else encountered this problem before?.
                                              The secrete of staying young is to live honestly, eat slowly and lie about your age..... No man is so poor as to have nothing worth giving.

                                                Comment

                                                Previous template Next
                                                Working...