Taskalfa 4500i send error 2202

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  • User Name
    Awesome Sauce

    250+ Posts
    • Nov 2009
    • 405
    #1

    Taskalfa 4500i send error 2202

    So, at this machine location they're using a relay server which then passes the info on to their email server. The copier is sending all the info to the relay server and then gives the 2202 error for some reason. The relay server knows the copier errors out and sends the email through despite this. So, I'm not quite sure what's at fault here. The IT guys for this customer are certain it has nothing to do with the relay server because they have several other things using it without any issues. I don't know if the relay server isn't sending the right responses to the copier and that's why it's coding out or if there's a setting in the machine that could resolve this.

    I'm not very experienced in the emailing side of things as far as copiers are concerned so I'm not really sure what to do. Any thoughts about what could be causing this? Any advice is appreciated.
    Just because you're not paranoid doesn't mean they're not out to get you.
    O.o

    WARNING: My profile page can cause blindness in small children and old copier techs. View at your own risk.

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    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 23008
      #2
      Re: Taskalfa 4500i send error 2202

      2202 is a server timeout error.

      1) You might try increasing the timeout value in the SMTP settings screen.
      2) You might also try entering the SMTP IP address rather than the hostname. When the hostname must be looked up by DNS, it adds time to the transaction. Using the IP, means that the DNS does not need to be referenced, and is just a teeny bit faster.

      =^..^=
      If you'd like a serious answer to your request:
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      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

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        • User Name
          Awesome Sauce

          250+ Posts
          • Nov 2009
          • 405
          #3
          Re: Taskalfa 4500i send error 2202

          Originally posted by blackcat4866
          2202 is a server timeout error.

          1) You might try increasing the timeout value in the SMTP settings screen.
          2) You might also try entering the SMTP IP address rather than the hostname. When the hostname must be looked up by DNS, it adds time to the transaction. Using the IP, means that the DNS does not need to be referenced, and is just a teeny bit faster.

          =^..^=
          I had tried increasing the timeout but it didn't help. It gives the code almost immediately after sending the email and it is using the IP address. Thanks for the suggestions though.
          Just because you're not paranoid doesn't mean they're not out to get you.
          O.o

          WARNING: My profile page can cause blindness in small children and old copier techs. View at your own risk.

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            • Venom
              Technical/IT Support

              500+ Posts
              • Nov 2009
              • 765
              #4
              Re: Taskalfa 4500i send error 2202

              Just an idea: Ask the I.T. guy to set up a "Receive Connector" on the exchange server for the copier's ip address.
              IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

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                • User Name
                  Awesome Sauce

                  250+ Posts
                  • Nov 2009
                  • 405
                  #5
                  Re: Taskalfa 4500i send error 2202

                  Originally posted by Venom
                  Just an idea: Ask the I.T. guy to set up a "Receive Connector" on the exchange server for the copier's ip address.
                  I will mention this to their I.T. guy and see what he says. Thanks!
                  Just because you're not paranoid doesn't mean they're not out to get you.
                  O.o

                  WARNING: My profile page can cause blindness in small children and old copier techs. View at your own risk.

                    Comment

                    • JVergin
                      Service Tech / IT Rep

                      100+ Posts
                      • Jan 2009
                      • 216
                      #6
                      Re: Taskalfa 4500i send error 2202

                      In addition to the timeout setting, Are they using authentication?

                      in the past few months I've had a handful of customers have this same problem (Model didn't seem to matter). With the timeout set at the default 10 seconds, The copier errors with a 2202 or a 3101 1-5 seconds after scanning but the email still goes through. All customers were going through their ISP's mail server without authenticating. I needed to do two things (doing only one of these wouldn't fix it for me):

                      1) Have the customer get a valid email address setup through their ISP if they were going to use their mail server and set that username and password in the SMTP Authentication settings
                      2) I needed to set the timeout to at least 15 (ended up setting it to 30).

                      If they're not using authentication because their mail server is on site and not required, maybe try to input a valid UN and PW with a timeout of 30 seconds.

                        Comment

                        • User Name
                          Awesome Sauce

                          250+ Posts
                          • Nov 2009
                          • 405
                          #7
                          Re: Taskalfa 4500i send error 2202

                          Originally posted by JVergin
                          In addition to the timeout setting, Are they using authentication?in the past few months I've had a handful of customers have this same problem (Model didn't seem to matter). With the timeout set at the default 10 seconds, The copier errors with a 2202 or a 3101 1-5 seconds after scanning but the email still goes through. All customers were going through their ISP's mail server without authenticating. I needed to do two things (doing only one of these wouldn't fix it for me): 1) Have the customer get a valid email address setup through their ISP if they were going to use their mail server and set that username and password in the SMTP Authentication settings 2) I needed to set the timeout to at least 15 (ended up setting it to 30).If they're not using authentication because their mail server is on site and not required, maybe try to input a valid UN and PW with a timeout of 30 seconds.
                          I believe their mail server is on site and authentication is not required but I'll have to double-check on that. I talked to Kyo support and the guy I talked with seemed to think it was probably because of a lack of authentication also. The machine only has the IP address of the relay server and no form of authentication so I'll see if I can get a user name and password and I'll increase the timeout and see what happens. Thanks for the advice!
                          Just because you're not paranoid doesn't mean they're not out to get you.
                          O.o

                          WARNING: My profile page can cause blindness in small children and old copier techs. View at your own risk.

                            Comment

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