KM-5050 looses setting

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  • Jimbo1
    Senior Tech

    500+ Posts
    • Mar 2008
    • 845
    #1

    KM-5050 looses setting

    We have a 5050 at a location that periodically will lose the setting which gets it to autorotate the image no matter what the paper orientation. We have flashed it and reset it and it stays that way for a bit then another service call. There have been three of us look at this.

    Our foreheads are flattening from beating them against the floor so if anybody has an idea please let us know. Anybody seen this one????
    Hmmmm??

    "Some days you get the bear, some days the bear gets you."

    Cdr. William Riker
    Tags: km5050, looses, off, rotated, setting
    • bsm2
      IT Manager

      25,000+ Posts
      • Feb 2008
      • 30421
      #2
      5050

      are the paper sizes the same?
      are you using adf.glass or print job

      need more data

      kyocera will autorotate only one time only
      say if you are running 11 by 8.5 and runs out of paper 1st tray

      operator select tray 2 to countinue

      second tray load has 8.5 by 11r machine will not rotate to finish job
      output from tray 2 will not be rotated

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 23010
          #3
          Covert Human Intervention

          Are you saying that the Autorotate feature is found disabled (turned off)?
          Or are you saying that it intermittently doesn't autorotate?

          If you are finding the setting changed, I would suspect that you have a button pusher that has navigated the menus, and changes the setting once you've left.

          I have a similar situation of a CS-6030 that seems to select a different printer emulation all by itself. I've not been able to reproduce it, just keep finding the setting changed. I also suspect covert human intervention.

          =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • B0265
              Senior Tech

              500+ Posts
              • Jan 2007
              • 718
              #4
              There is a modification for the cassette size detection assy that might help.

                Comment

                • Jimbo1
                  Senior Tech

                  500+ Posts
                  • Mar 2008
                  • 845
                  #5
                  Thanks for the PDF

                  Gave it to the tech going out there. Don't think he thought that was it but maybe he will actually check that.

                  "Some days you get the bear, some days the bear gets you."

                  Cdr. William Riker

                    Comment

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