KM-5035 Why jam #41 intermittent ? Help

[CCS]

I looked up jam 41 in manual, did not help me much.
This is intermittent jam, it makes a fan at fuser because exit rollers to center section seem to stall while fuser is still driving.
I pulled exit roller unit, cleaned the 2 sensors, cleaned exit rollers... Running
Customer calls back next day - same intermittent jam#41

I'm swapping the exit roller unit today, but seems like I remember this problem being something else ???

Any input, thanks.

[blackcat4866]

Re: KM-5035 Why jam #41 intermittent ? Help

Look at the guide on the door that holds the press roller claws. On that guide there should be a spacer feature at the rear, and at the front.

Three things to watch for:
1) guide is heat warped or bent
2) the spacer feature at the front has broken off
3) broken or out of position pressure roller claws

Also check that you have a minimum 3mm leading edge void. =^..^=