FS-4200 Printing Issue

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  • ClarkIR
    Technician
    • Oct 2013
    • 74
    #1

    FS-4200 Printing Issue

    I have an FS-4200 out on demo with an extra gig of memory in it. My customer wanted to run it through their monthly billing to see if they wanted it. So following up they said they had an issue. The print job is 1400 pages, and around page 900, the job stopped, and restarted from the beginning. After canceling the job, she tried to print from 900 to 1400 and it would keep stopping every 60 pages and do nothing. so every 60 pages she'd have to cancel the job, tell it to print from the last one it did to the 1400.

    She said there was no issues at all the first 900 sheets.

    Im going to reinstall the drivers as a first step, but does anyone know of any additional reasons that would happen? I did a firmware update on it before taking it and I know the conversation was going on about bad firmware so I dont know if thats an issue. If so how do you roll back firmware? never done it before.
    Tags: None
    • jmaister
      certified scrub

      Site Contributor
      500+ Posts
      • Aug 2010
      • 755
      #2
      Re: FS-4200 Printing Issue

      her document has an issue. any other printer to test on?

      This 1400pages file, is it from a proprietary software?
      Idling colour developers are not healthy developers.

        Comment

        • ClarkIR
          Technician
          • Oct 2013
          • 74
          #3
          Re: FS-4200 Printing Issue

          Originally posted by jmaister
          you mentioned print.

          is it PC, MAC?

          What is the printer driver on their workstation.

          PC, and it is directly added via "add print driver" method on windows.

            Comment

            • ClarkIR
              Technician
              • Oct 2013
              • 74
              #4
              Re: FS-4200 Printing Issue

              Originally posted by jmaister
              her document has an issue. any other printer to test on?

              This 1400pages file, is it from a proprietary software?
              She had an FS-3920 that she had no issues with before. And I think so, its a water utility company.

              2nd Edit: I take that back, she has issues with the FS-3920, but no issues printing the job.

                Comment

                • jmaister
                  certified scrub

                  Site Contributor
                  500+ Posts
                  • Aug 2010
                  • 755
                  #5
                  Re: FS-4200 Printing Issue

                  Originally posted by ClarkIR
                  She had an FS-3920 that she had no issues with before. And I think so, its a water utility company.

                  2nd Edit: I take that back, she has issues with the FS-3920, but no issues printing the job.
                  What's the memory count within the print driver? Assuming its recent Kx v6.1## it should be under device settings.


                  but I'd like to think its not the machine that causing the issue. because the problem is #900pages and up
                  Last edited by jmaister; 09-03-2014, 10:26 PM.
                  Idling colour developers are not healthy developers.

                    Comment

                    • HenryT2
                      Senior Tech

                      500+ Posts
                      • Apr 2010
                      • 962
                      #6
                      Re: FS-4200 Printing Issue

                      I have seen similar problems when some of our customers were printing from their web-page based programs .
                      ( Sometimes on this kind of slow [ or stop print ] - we have also seen the dreaded F248's show up )
                      When we saw this , the FRIMWAR corrected their problems : but , you said you had already installed the latest FW .

                      Have they had a software up-date ?
                      Have you checked to be sure the driver and the 4200 emulation settings are the same ?
                      "The Serenity Prayer" . . .
                      God grant me the serenity to accept stupid people , the courage to not waste my time and energy on them , and the wisdom to know that I cannot fix STUPID .

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22932
                          #7
                          Re: FS-4200 Printing Issue

                          Just out of curiosity take a look at the spooling options. I'm thinking you'll want to de-select "Spool whole job before printing." Perhaps this is a situation for the optional HDD.

                          Also look at the host buffer:
                          Web into the printer web page. In FRPO Parameters, I/F Independent, set H8 to 64 or more, Submit, set S5 to 2 (1MB increments), Submit, set M6 to 10 (network printing memory to max), Submit. (Only submit one change at a time.) =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • habik
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Apr 2010
                              • 2013
                              #8
                              Originally posted by blackcat4866
                              Just out of curiosity take a look at the spooling options. I'm thinking you'll want to de-select "Spool whole job before printing." Perhaps this is a situation for the optional HDD.

                              Also look at the host buffer:
                              Web into the printer web page. In FRPO Parameters, I/F Independent, set H8 to 64 or more, Submit, set S5 to 2 (1MB increments), Submit, set M6 to 10 (network printing memory to max), Submit. (Only submit one change at a time.) =^..^=

                              Nice one BlackCat, I'll keep that in mind!! We have few productions printing massive jobs and had this occurance! Thanks!!


                              Sent from my iDon't believe in marketing device using Tapatalk
                              .OK Google! ... will I need Berrocca this morning?
                              Firmwares HERE

                                Comment

                                • ClarkIR
                                  Technician
                                  • Oct 2013
                                  • 74
                                  #9
                                  Re: FS-4200 Printing Issue

                                  Originally posted by blackcat4866
                                  Just out of curiosity take a look at the spooling options. I'm thinking you'll want to de-select "Spool whole job before printing." Perhaps this is a situation for the optional HDD.

                                  Also look at the host buffer:
                                  Web into the printer web page. In FRPO Parameters, I/F Independent, set H8 to 64 or more, Submit, set S5 to 2 (1MB increments), Submit, set M6 to 10 (network printing memory to max), Submit. (Only submit one change at a time.) =^..^=
                                  I installed KX 6.1(and put it on KPDL instead of PCL XL), Changed the available ram from 400 to 512, and then Selected "Print directly to printer" in the spooling options. I looked through the menu on the command center settings, and couldnt find those adjustments you were suggesting.

                                  All it well however, because one of those things has resolved our issue.

                                    Comment

                                    • blackcat4866
                                      Master Of The Obvious

                                      Site Contributor
                                      10,000+ Posts
                                      • Jul 2007
                                      • 22932
                                      #10
                                      Re: FS-4200 Printing Issue

                                      Should you need to the FRPO settings can be changed with PreScribe commands. =^..^=
                                      If you'd like a serious answer to your request:
                                      1) demonstrate that you've read the manual
                                      2) demonstrate that you made some attempt to fix it.
                                      3) if you're going to ask about jams include the jam code.
                                      4) if you're going to ask about an error code include the error code.
                                      5) You are the person onsite. Only you can make observations.

                                      blackcat: Master Of The Obvious =^..^=

                                        Comment

                                        • kalentalford
                                          #11
                                          Re: FS-4200 Printing Issue

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                                            Comment

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