Call Service Error

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  • Faisal Fiyyaz
    • Jul 2025
    #1

    [Error Code] Call Service Error

    I have 14 kyocera Fs-9530DN printers. One of them is giving Call Service 5300:2150259. I have changed drum unit as i suggested in manual but it is still there. Some times it works alright but then it gives this error again. I have also changed the electronic board of drum unit(which has 4 springs) at rear side with other printer but it doesn't work. I have also checked the connection which is coming from main board.
    I have done everything that i can do but I am stuck. kindly suggest any solution.
    Tags: None
    • laitang
      Senior Tech

      500+ Posts
      • Nov 2012
      • 627
      #2
      Re: Call Service Error

      Call Service 5300: Broken cleaning lamp wire: While the cleaning lamp is on, the broken cleaning lamp wire detection signal is detected for 2 s continuously.
      Try:
      - Replace the cleaning lamp.
      - Replace the engine PWB and check for correct operation.

      FS-9530DN_Cleaning Lamp.JPG

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 23007
          #3
          Re: Call Service Error

          Most of the time the source of these codes, is an unfamiliar enduser who doesn't know how to add toner, or remove a jam. The first door they find is usually the one on the left side of the machine. They see the little handle for the drum and yank on it, but it won't come out. The developing unit keeps it in. They are successful in unplugging the modular connector on the unit though. The key here is educating the users not to just yank on whatever comes to mind. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • JSC
              Gimp

              500+ Posts
              • Dec 2006
              • 618
              #4
              Re: Call Service Error

              change the door switches. The 24v line is dropping out due to the door switch arcing out. I have had it twice now, took me bloody ages the 1st time.


              good luck
              The gene pool could use a little chlorine.

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