Kyocera website missing knowledge base

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  • tech07
    Trusted Tech

    250+ Posts
    • Aug 2008
    • 409
    #1

    [Misc] Kyocera website missing knowledge base

    Does anyone that uses kda connect know what happened to the Knowledge base in technical resources? It's suddenly disappeared
    Tags: None
    • NeoMatrix
      Senior Tech.

      2,500+ Posts
      • Nov 2010
      • 3514
      #2
      Re: Kyocera website missing knowledge base

      Are you refering to the Kyocera TI_library on CD etc... ?
      Inauguration to the "AI cancel-culture" fraternity 1997...
      •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22999
          #3
          Re: Kyocera website missing knowledge base

          I guess I haven't used it that much. Didn't notice. I come here for that sort of thing, or DNet. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • tech07
              Trusted Tech

              250+ Posts
              • Aug 2008
              • 409
              #4
              Re: Kyocera website missing knowledge base

              On kda connect, there is a technical resources link. It has many parts. Download manuals, firmware, utilities, you name it. Until a couple days ago, one of the links was named knowledge base. It included 2 choices..One was helpdesk, which posted solutions to problems called in there. Choice 2 was Q & A. It was filled with great technical bullitens and notes. I really used that.Just wondering..Maybe I'll call them.

                Comment

                • Tonerkiller
                  Senior Tech

                  500+ Posts
                  • Oct 2012
                  • 668
                  #5
                  Re: Kyocera website missing knowledge base

                  Yea they took away the knowledge base. They want you to use the service portal now. It is not as easy to use as the knowledge base, but it works.

                    Comment

                    • jmaister
                      certified scrub

                      Site Contributor
                      500+ Posts
                      • Aug 2010
                      • 755
                      #6
                      Re: Kyocera website missing knowledge base

                      i cant use the helpdesk replacement at all.

                      all it does is "loading"
                      Idling colour developers are not healthy developers.

                        Comment

                        • JR2ALTA
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Feb 2010
                          • 2030
                          #7
                          Re: Kyocera website missing knowledge base

                          For me when I opened Knowledge Base it would re-open the KDA login page inside my browser window. So i stopped trying

                            Comment

                            • kkendric
                              Trusted Tech

                              250+ Posts
                              • Apr 2009
                              • 301
                              #8
                              Re: Kyocera website missing knowledge base

                              Log in to KDA, click on Technical Resources, click on Portal, click on search, Important, uncheck all but QA, enter model # example FS-1128MFP, Service bulletins should appear. unchecking all but QA speeds this up. Good Luck, works for me.

                                Comment

                                • wragsdale
                                  Trusted Tech

                                  100+ Posts
                                  • Jul 2014
                                  • 188
                                  #9
                                  Re: Kyocera website missing knowledge base

                                  Originally posted by jmaister
                                  i cant use the helpdesk replacement at all.

                                  all it does is "loading"
                                  It seems you must use IE. I'm not sure what version is required but with IE11 I have to add kdaconnect.com to the Compatibility View settings.

                                    Comment

                                    • jmaister
                                      certified scrub

                                      Site Contributor
                                      500+ Posts
                                      • Aug 2010
                                      • 755
                                      #10
                                      Re: Kyocera website missing knowledge base

                                      Originally posted by wragsdale
                                      It seems you must use IE. I'm not sure what version is required but with IE11 I have to add kdaconnect.com to the Compatibility View settings.
                                      YES IT WORKED!!

                                      thx you awesome dude.
                                      Idling colour developers are not healthy developers.

                                        Comment

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