Kyocera KM-C2525E scanner error light on

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  • Printmend
    Technician
    • Aug 2012
    • 67
    #1

    [Misc] Kyocera KM-C2525E scanner error light on

    Kyocera KM-C2525E displays the following message when you put sheets in ADF
    'reset originals in document processor'
    Warning light is on beside the scanner button & I can't use 2-sided either.
    I have replaced the HD & loaded the latest firmware but still no luck..

    Machine will copy from the glass and print no problem.
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22999
      #2
      Re: Kyocera KM-C2525E scanner error light on

      What jam conditions have been recorded? Have you cleaned anything in the document processor?

      From your post I get the idea that you think it's something related to image processing, but it could be as simple as a dirty DP sensor, or a worn roller (keep it simple stupid). =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Printmend
          Technician
          • Aug 2012
          • 67
          #3
          Re: Kyocera KM-C2525E scanner error light on

          Hi,

          I have stripped the DP completely, cleaned everything.. no use

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22999
              #4
              Re: Kyocera KM-C2525E scanner error light on

              And the jam codes? =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • blsquires
                  Trusted Tech

                  Site Contributor
                  250+ Posts
                  • Nov 2008
                  • 342
                  #5
                  Re: Kyocera KM-C2525E scanner error light on

                  just had the same problem about an hour ago .its your hard drive .you can try hdd scandisc but i dont like your chances .put in any 80gig hard drive (second hand if thats all you have)then do a scandisk .

                  then you will have the fun of setting the scan card up again .
                  brian

                    Comment

                    • kkendric
                      Trusted Tech

                      250+ Posts
                      • Apr 2009
                      • 301
                      #6
                      Re: Kyocera KM-C2525E scanner error light on

                      Yes , need to replace the Hard Drive. To copy off the ADF or duplex you need a working Hard Drive.

                        Comment

                        • Printmend
                          Technician
                          • Aug 2012
                          • 67
                          #7
                          Re: Kyocera KM-C2525E scanner error light on

                          Hi kkendric,

                          The machine will do 2-sided printing but not copying..
                          I've replaced the HD & loaded the latest firmware, is there more I need to do than just load the firmware e.g. set-up scanning again etc.
                          The customer never used it as a scanner in the past.

                            Comment

                            • kkendric
                              Trusted Tech

                              250+ Posts
                              • Apr 2009
                              • 301
                              #8
                              Re: Kyocera KM-C2525E scanner error light on

                              The hard drive in the 6030 8030 is used for storage. there is no firmware stored on the hard drive.

                                Comment

                                • blsquires
                                  Trusted Tech

                                  Site Contributor
                                  250+ Posts
                                  • Nov 2008
                                  • 342
                                  #9
                                  Re: Kyocera KM-C2525E scanner error light on

                                  Originally posted by Printmend
                                  Hi kkendric,

                                  The machine will do 2-sided printing but not copying..
                                  I've replaced the HD & loaded the latest firmware, is there more I need to do than just load the firmware e.g. set-up scanning again etc.
                                  The customer never used it as a scanner in the past.
                                  you will have to setup scanning again as addresses and settings are held on the hard drive .if they have not used scanning before make sure they have a scanner unit on the machine .it sits above the on off switch and next to the punch outs for a fax unit.also requires an extra cap5 cable.

                                    Comment

                                    • kkendric
                                      Trusted Tech

                                      250+ Posts
                                      • Apr 2009
                                      • 301
                                      #10
                                      Re: Kyocera KM-C2525E scanner error light on

                                      I must have missed a clue' you apparently have multiple problems. First the scanner error is associated with the Scan card on the main PWB, the scan card is for scanning to the network. the reset documents problem is associated with the document processor and hard drive. This machine will have two network connections one for the printing system and one for the scan card. Which hard drive did you replace, the one attached to the main board or the optional one in the printing system?

                                        Comment

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