Kyocera FS-4020DN "Size Error A4 Cassette"

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  • D Colour
    Trusted Tech

    Site Contributor
    100+ Posts
    • Oct 2008
    • 213
    #1

    [Jamming] Kyocera FS-4020DN "Size Error A4 Cassette"

    Hi all

    Can anyone help with this error message?

    The printer will show "Size Error A4 Cassette" either when you are just printing a single sheet out, or sometimes it will happen in the middle of a run.

    Every time the page is jammed as shown below.

    FS4020_Jam_Location.jpg

    In the event log we have 122 x J10 jams and 222 x J20 jams. The most recent jams are all J20's.

    In fairness there is over 1 million pages on the printer.

    I have seen another post here about replacing the registration roller actuator and spring once the count gets high.

    Has anyone else experienced this issue and did replacing those parts fix it?

    Thanks


    J
    Last edited by D Colour; 03-02-2015, 06:52 PM. Reason: Prefix
    Everything that has a beginning, has an end.....
    Tags: None
    • Kyo fan
      Trusted Tech

      250+ Posts
      • Dec 2013
      • 368
      #2
      Re: Kyocera FS-4020DN "Size Error A4 Cassette"

      I had the same problems with the same printer, and this one had like 1,3 mil counter. Eventually I ended up replacing entire right side feed assembly, but it didn't help. Only things i was left to try were engine and main pwb, but i recommended a new machine to my client which he accepted. Basically shit hits the fan after a mil.

        Comment

        • subaro
          Service Manager

          1,000+ Posts
          • Oct 2010
          • 1273
          #3
          Re: Kyocera FS-4020DN "Size Error A4 Cassette"

          i have repaird tons of these machines with high volume and they are real workhorses, but like an old car,if you want it to go futher you have to to a complete teardown and overhaul which is not much really. The engine sits just below the dev where toner gets in and could cause mainly light prints. you have to clean and inspect all the rollers. reg,feed and exit rollers. i would replace the reg spring and actuator as mentioned,.... these machines can take a beating.
          Also what have you done if you are getting jams, Nothing, i hope not if you are posting.

          forgot to ask A4, what size of paper are you using. if it is letter, then check tray switch selector and switch assy.
          Last edited by subaro; 03-03-2015, 01:23 AM.
          THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burke

            Comment

            • D Colour
              Trusted Tech

              Site Contributor
              100+ Posts
              • Oct 2008
              • 213
              #4
              Re: Kyocera FS-4020DN "Size Error A4 Cassette"

              Just an update on this call. As subaro suggested it was indeed the registration actuator, it had just worn down with the amount of paper that had passed it. Brought the machine in, gave it an overhaul, maintenance kit (this was also due) and its running superbly again..

              Here's a comparison of the 2 actuators.

              20150313_140830 (2).jpg

              You can see the one on the right is a clear 1.5mm shorter.
              Everything that has a beginning, has an end.....

                Comment

                • Kyo fan
                  Trusted Tech

                  250+ Posts
                  • Dec 2013
                  • 368
                  #5
                  Re: Kyocera FS-4020DN "Size Error A4 Cassette"

                  In my case, I haven't tried that. Thx for the tip, will give it a go on next one.

                    Comment

                    • Koenig
                      #6
                      Re: Kyocera FS-4020DN "Size Error A4 Cassette"

                      I have the same problem on FS-3920 with the same reason - registration actuator was passed by paper.

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22930
                          #7
                          Re: Kyocera FS-4020DN "Size Error A4 Cassette"

                          Originally posted by D Colour
                          Just an update on this call. As subaro suggested it was indeed the registration actuator, it had just worn down with the amount of paper that had passed it. Brought the machine in, gave it an overhaul, maintenance kit (this was also due) and its running superbly again..

                          Here's a comparison of the 2 actuators.

                          [ATTACH=CONFIG]28443[/ATTACH]

                          You can see the one on the right is a clear 1.5mm shorter.
                          Thanks for sharing D Colour. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • D Colour
                              Trusted Tech

                              Site Contributor
                              100+ Posts
                              • Oct 2008
                              • 213
                              #8
                              Re: Kyocera FS-4020DN "Size Error A4 Cassette"

                              Thanks for the thanks! But its Subaro that actually deserves it!!
                              Everything that has a beginning, has an end.....

                                Comment

                                • subaro
                                  Service Manager

                                  1,000+ Posts
                                  • Oct 2010
                                  • 1273
                                  #9
                                  Re: Kyocera FS-4020DN "Size Error A4 Cassette"

                                  Originally posted by D Colour
                                  Thanks for the thanks! But its Subaro that actually deserves it!!
                                  Well D Colour, thank you for your words of compliments, but we all deserve it as this is what the forum is about. I actually had one in the shop about three weeks ago and the road techs replaced quite a bit of parts trying to figure what was the problem. but in this case the error would be intermittent. the machine would jam onece or twice and display " incorrect size". I replace the actuator and here is the pic similar to D Colour
                                  Attached Files
                                  THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burke

                                    Comment

                                    • Baseball4721
                                      Junior Member
                                      • Dec 2017
                                      • 4
                                      #10
                                      Re: Kyocera FS-4020DN "Size Error A4 Cassette"

                                      Do you guys have a manual to remove the actuator? It seems like it's going to be a pain in the ass to get to...

                                        Comment

                                        • wragsdale
                                          Trusted Tech

                                          100+ Posts
                                          • Jul 2014
                                          • 188
                                          #11
                                          Re: Kyocera FS-4020DN "Size Error A4 Cassette"

                                          If I'm not mistaken, the registration sensor and actuator can be accessed by removing the engine pwb from the bottom of the machine. Instructions for that should be in the SM.

                                            Comment

                                            • Baseball4721
                                              Junior Member
                                              • Dec 2017
                                              • 4
                                              #12
                                              Re: Kyocera FS-4020DN "Size Error A4 Cassette"

                                              Originally posted by wragsdale
                                              If I'm not mistaken, the registration sensor and actuator can be accessed by removing the engine pwb from the bottom of the machine. Instructions for that should be in the SM.
                                              Thank you for the info. That makes total sense!

                                                Comment

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