5500i grey band and toner blotches on back side of first page

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  • gerryproulx
    Technician
    • Mar 2015
    • 24

    [CQ] 5500i grey band and toner blotches on back side of first page

    six inch wide grey band and toner blotches on back side of first page of every copy run sometimes a little bit of toner on front side. Had this a couple of months ago on this machine. I cleaned it and set the altitude to above 2000m and it went away until this week. It is OEM toner and the machine only has 50k on it
  • JBWiss
    Technician
    • Dec 2014
    • 10

    #2
    Re: 5500i grey band and toner blotches on back side of first page

    I don't know what you've already done, but I would take out the fuser, turn it upside down, and look for toner on the metal guide. Pull the guide off and look at the back as well. Then pull the drum and dv and clean the paper dust off the red brush. Clean the filters, and make sure there isn't a paper shredder anywhere near the machine.

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