8000i just clicks

[Guest]

I am working on a 8000i that just clicks when I turn it on. The motors arent turning and no error codes to send me in the right direction has anyone else experienced this

[tmaged]

Re: 8000i just clicks

Disconnect any options, ADF etc. Power on with door open to check codes. It has to generate an error code if left long enough.

[andyf424]

Re: 8000i just clicks

I think it's the fuser, there's a small motor responsible for retraction and the gears strip out. If memory serves me get into service mode > u030 > fuser release. If it starts clicking loudly, replace the fuser.