After having some sort of Internet problems the customer could not print or scan from the machine. The port that the Ethernet cable was plugged into at the wall was dead (it had been working), I plugged the cable into a working jack and set the machine to Auto DHCP, the machine will not pick up any networking information. At the machine's Ethernet jack there is a blinking amber and solid green light. Could the logic board been damaged or any ideas what the blinking amber light represents?
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Re: MFX C3680 Will not pick up network settings
Same as before, especially if it's affecting two separate MFPs at the same time, on the same network:
I'm not ready to blame the MFP yet. A lot of networks do not assign DHCP addresses. Personally I would suspect a DNS server problem, but I'm sure there's someone more knowledgeable than me that can speak to that topic.
What happens if you plug your laptop into the network port? Does it pick up an address?
If you go to one of the computers > bring up a command prompt > ipconfig/all > get the Subnet, Gateway, and DNS.
Then go to the print driver > Properties > Preferences > Ports > and get the IP for the printer.
Then enter that IP, Subnet, Gateway, and DNS at the MFP (static).
=^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
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