Dell B5460DN Jam error 241.06

[copyguy69]

Customer said the printer ran our of paper so they filled the cassette. Now it says it has a jam in tray 1. No paper ever jammed in the printer. I took a look and did not find a jam and none of the paper switches look obstructed. Any suggestions are welcome. Thanks in advance

copyguy69

[Lance15]

Re: Dell B5460DN Jam error 241.06

Are the paper tray guides set correctly for the media loaded?

Do the Paper Size/Type match what is loaded in the tray? Have seen many times where users try "fixing" problems by pressing buttons on the op panel and end up changing paper size or type.

Is there a scrap of paper stuck in the media path? Again, users try "fixing" jams and yank paper out and rip it and then say "I don't know what happened". *rolling eyes*