Oki C9200 Fatal Error

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  • RSCA
    Trusted Tech

    100+ Posts
    • Jul 2008
    • 112

    #1

    Oki C9200 Fatal Error

    The display reads,

    FFF:Fatal Error:44652740

    What does this translate into?
    TIA
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22932

    #2
    Are you sure about the error? This is not the typical syntax of the error message. Usually it looks like "Fatal Error: 121" (three numeric digits). =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • RSCA
      Trusted Tech

      100+ Posts
      • Jul 2008
      • 112

      #3
      I questioned this myself when the customer reported it. I went on site and confirmed that this is exactly the display. I have used other resources that took me all the way to Oki tech support and they don't know what this is either. My next step is to start removing item (network card, RAM, whatever) one at a time to see what happens. I will let you know if I find anything.

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 22932

        #4
        Let us know how it goes. =^..^=
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

        Comment

        • RSCA
          Trusted Tech

          100+ Posts
          • Jul 2008
          • 112

          #5
          This never happens but, the first thing a tried turned out to be the problem. I pulled the network card (Oki calls it a LANsomething) and the machine came right up and printed test pages. When I reinstalled the NIC it also came to ready and printed. When I plugged the cable in is when the error returned. The IT people on site are sure that it's not in their network so it must be the NIC. Preliminary inquiry seems to indicate that this is a retail $650.00 item so I'm not sure whether we'll go ahead with this repair.

          Comment

          • Eric1968
            Service Manager

            1,000+ Posts
            • Jan 2009
            • 2458

            #6
            I've had this kind of error on a C5950. When Oki machines receive data they don't understand, they can report some kind of weird service call or error. I connected this machine to my laptop via a network cable and it printed OK.
            I think your machine receives data it doesn't understand.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22932

              #7
              Like Eric says, I'd hook it up to my laptop with a crossover then load a driver. I have become quite skeptical of IT claims that "the network has no problems...".
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

              Comment

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