Oki MB 472 toner issue

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  • deputydogg
    Trusted Tech

    100+ Posts
    • Nov 2015
    • 172
    #1

    Oki MB 472 toner issue

    The customer say's machine is displaying Replace K toner 413. They said it ran out and they tried two unopened oem toners and still get same message. I will be going there tomorrow, any thoughts on this ?
    Thanks,
    Dave
    Tags: dave, message, oem, toner, toners
    • SalesServiceGuy
      Field Supervisor

      Site Contributor
      5,000+ Posts
      • Dec 2009
      • 8142
      #2
      Re: Oki MB 472 toner issue

      Originally posted by deputydogg
      The customer say's machine is displaying Replace K toner 413. They said it ran out and they tried two unopened oem toners and still get same message. I will be going there tomorrow, any thoughts on this ?
      Thanks,
      Dave
      Okidata officially exited North America on March 31 2021. No support is available.

      Toshiba relabelled a similar product and the problem described above was a never ending issue. This model was introduced in Jan 2015 and is now discontinued. It is time for the customer to upgrade to a new copier.

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        • deputydogg
          Trusted Tech

          100+ Posts
          • Nov 2015
          • 172
          #3
          Re: Oki MB 472 toner issue

          Well it turns out the customer wasn't a hundred percent honest(imagine that) when I spoke with them on the phone. As it turns out they replaced toner and drum at the same time so the drum sucked up all the toner from new cartridge. Put another toner in and all is well.

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