Customer has a "new to him" Kip 7170 that occasionally doesn't print the pdf he sent. When I look at the job list is shows the job, but instead of saying "printing" it says "coasting" and just sits there until the job is cancelled and the machine is powered off/on.
It seems to happen mostly when the 7170 is in sleep/low power mode.
Also when the customer uses "preflight" in Adobe pro before printing it doesn't happen.
I'm a Canon tech and only have a little experience (not trained) on this machine.
Anyone have any thought's on what would cause this? Setting on machine or print driver? Firmware maybe?
pic of the firmware version: IMG_4942-2.jpg
It seems to happen mostly when the 7170 is in sleep/low power mode.
Also when the customer uses "preflight" in Adobe pro before printing it doesn't happen.
I'm a Canon tech and only have a little experience (not trained) on this machine.
Anyone have any thought's on what would cause this? Setting on machine or print driver? Firmware maybe?
pic of the firmware version: IMG_4942-2.jpg
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