HI
I would need your advise on how to proceed on this one.
I have a Oce TDS400 with a fusing problem. The machine is under maintenance agreement with the Oce dealer .The company is not acknowledging there is a fusing problem with the machine. I am attaching the copy of the Service Call Report and a scanned plot which just went off when i rubbed.
The developer is new for the machine all NTC's have been checked or replaced.Both carona's checked/replaced They assume there is nothing else wrong with the machine if these are checked.
Read the engineers report "Made sample prints found toner lightly sticking on hand when wiped.The images or drawings are not going out of paper but in customers old print taken on 16/01/2010 its going". The attached file is taken today 18/01/2010 and its definitely more than just "lightly sticking on hand"
I hope there is some one from Oce here who knows what could be wrong or tell the dealer in India what to fixplan.jpgoce.jpg.
I would need your advise on how to proceed on this one.
I have a Oce TDS400 with a fusing problem. The machine is under maintenance agreement with the Oce dealer .The company is not acknowledging there is a fusing problem with the machine. I am attaching the copy of the Service Call Report and a scanned plot which just went off when i rubbed.
The developer is new for the machine all NTC's have been checked or replaced.Both carona's checked/replaced They assume there is nothing else wrong with the machine if these are checked.
Read the engineers report "Made sample prints found toner lightly sticking on hand when wiped.The images or drawings are not going out of paper but in customers old print taken on 16/01/2010 its going". The attached file is taken today 18/01/2010 and its definitely more than just "lightly sticking on hand"
I hope there is some one from Oce here who knows what could be wrong or tell the dealer in India what to fixplan.jpgoce.jpg.
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