Kip 7100 scanner and printer offline

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  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22744
    #1

    Kip 7100 scanner and printer offline

    I don't see many Kips so this one was really interesting. For starters, it's in a room only slightly larger than the machine, so I can only move the machine about 1 foot, then wedge myself into the newly made opening.

    Our installer noticed that the EEPROM version displayed as: (ASCII 376) and the scanner and printer show Offline. The PC boots up properly, and the webpage is accessible.

    I started at the power supply: no 120vac. Great, now where does it come from? There are a bunch of white and black 120vac wires on the right side of the machine, so I started snipping ties to follow out the harness. Where does it lead? Directly to the rear door interlock. This is what it looked like: (It's supposed to be straight)

    Kip7100 right interlock.JPG

    I was delighted to get my 120vac back, and the scanner booted up. To my surprise I immediately got a "Door Open" indication. It sure would have been really nice to get an indication for the Exit Door Right interlock! So I started opening doors to see if the screen would change. Scanner: screen changes, Front Door: screen changes, Exit Door: screen changes, ... hmmm.

    OK, Exit Door Right Corner: screen changes, Exit Door Left Corner: Voila! screen doesn't change! Here's the Exit Door Interlock Left:

    Kip7100 left interlock.JPG

    Who would have thought you'd get a dead printer because a door interlock isn't made? It reminds me of the Samsung SCX5935 that never shows any indication that the rear door interlock isn't made, other than showing all the print jobs as "HELD".

    That was today's excitement. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=
    Tags: None
    • jdzr
      Trusted Tech

      100+ Posts
      • Jan 2010
      • 125
      #2
      Re: Kip 7100 scanner and printer offline

      I am not real familiar with the KIP you have but if it uses the same push button type inter locks the older version have they are a real problem. Sometimes they will work fine and the next time you will get an error. You are lucky you actually found the one not working at all. It got so bad for us that we carried a complete set of all the interlocks switches. You would get the error msg and then when you opened the door, since it does not indicate which door, the switch would reset and start working for a while. Just cheap switches.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22744
          #3
          Re: Kip 7100 scanner and printer offline

          How hard would it be to indicate which door is open? Often these interlock switches would begin to arc, and burn the contacts. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • ITChick
              #4
              Re: Kip 7100 scanner and printer offline

              Hello, I am new to this machine and are dealing with the same issue as well. We have checked the interlocks and everything looks good.

              Is this what caused the offline status on your machine? We are trying to run this down on ours. We are working on a 7100 and a 4820w (Both KIP and Kyocera same machines)

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22744
                  #5
                  Re: Kip 7100 scanner and printer offline

                  Yes. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

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