Anyone else having problem with Panasonic tech support

[travi]

I cannot get thru to them on the tech support line. It keeps wanting me to enter my pin number and when I do it asks again.

[Copychick]

You can only reach tech support if you are an authorized dealer. Authorized resellers have to use companies that Panasonic assigned to them for tech support and supply items. I went through the same thing at the beginning of this month.

[travi]

We are an authorized dealer. I am hearing Panasonic no longer has a tech support line

[yakyitz]

Panasonic Tech Support

They have changed things around a bit.it depends on size ($$$) of your company. some still get direct support, others (like where I work) get support and everything else from distributers. Tried the one we were assigned to and their guy at least used to be a field tech for Panasonic.

[Magebomba]

Panajunk

Keeping with their consistent disregard to quality, I am in the same position y. Cant even get support on a machine we purchased from them, not the distributer, just before the fallout. Something here sounds illegal if you ask me.

No other copier companies I have seen would do something like this.

Canon FTW! Can't wait until our Panasonic equip gets phased out.

Watch out for salesmen from the competition pointing this out too, makes for a pretty easy sale.

[Magebomba]

And ya yak, luckily quite a few employees panasonic gave the axe to got jobs at the distributors. They were all great people to deal with and are more than happy to help if you know em.

[Utahrob1]

Just post your problems here or on Smarka. I check both pretty regualy and will be happy to help when i can.

Thanks robert

[The-Peanut]

in the uk they have just dropped all of there dealers except for big ones

we have to buy through distribution now,

Tech support is through a third party company (warranty Only)

so my answer to that crap is; bye bye pana, we moved suppliers like many others in the uk

[Claudio]

I have 5 UG-5550 toners on back order for already a month and the dealer I have them on order with says Panasonic does not have an ETA for these toners. I've checked with 6 different vendors and they do not have them in stock, meanwhile my customer's fax machine is about to run out of toner. This Panasonic dealer I have them on back order with says that this is due to Panasonic reorganizing. I think that if Panasonic can't get their sh*t together, Panasonic should not be selling any machines at all since they cannot provide the proper support.

[AverageTech]

I hear you guys and i am in the same boat as you guys. No support and the sales and owner still want to to jump thur hoops to make these Panasonic MFP work. Parts are more costly since we don't get the dealer pricing any more. Keep telling owners to dump this line since i think Panasonic most likely is not going to invest any more money in their R&D.

[serviceman]

I feel ya'lls pain. I too have been bumped down to a distrubitor for help. While the guys I have been put into contat with seem eager to help, they don't make it very easy/reliable. I have to use e-mail, instead of contacting someone while on-site by phone. I might not get to e-mail them untill the next morning depending on how many other calls I have, and then wait another day to be able to check my e-mail for any further questions they ask regarding the problem...it's about a 3 day turnaround before I get my 1st set of helpful instrustions on where to troubleshoot next!

[The Destroyer]

Yes i have close ties with a panasonic dealer and i was told theres been a lot of changes the first week of may 09 and heard tech support was one changes. beside other changes.

[vijaysharma]

Hi Friends,
We start working on Panasonic mfp so we are facing same problem like spares, service support and consumable. I think they are not taking it seriously.

[LOUCAPPOZZOLI]

Parts haven't been an issue for us as of yet (I work with serviceman), just tech support has been a pain. In truth if you ever tried to get a hold of any kind of customer support with Panasonic, you got bounced around like crazy. Going to miss Tony though. That guy was the bomb.

If anyone is willing we can create a list of fellow dealers/techs we can contact for advice occasionally. I know we'd be willing to help out. We also check the forums here and at smarka as well.

[Vista Tech]

Parts haven't been an issue for us as of yet (I work with serviceman), just tech support has been a pain. In truth if you ever tried to get a hold of any kind of customer support with Panasonic, you got bounced around like crazy. Going to miss Tony though. That guy was the bomb.

If anyone is willing we can create a list of fellow dealers/techs we can contact for advice occasionally. I know we'd be willing to help out. We also check the forums here and at smarka as well.

Dude I totally get what your sayin here. I miss the entire crew there: Tony, Ike, and Will. They were all good guys. The best thing now to do is hope that whatever distributor your company is goin through has a good Pana tech around. I know mine doesn't lol. But at my company we have a Pana tech that has been around for 20+ years with the company and I really haven't run across a problem in a long time that I needed to call Pana Tech support on. My reccomendation to everyone is if your company still has access to the B2B site then get yourself registered. All the user manuals / Torantos can be found there. *** And you can still order parts thru Pana ***