Anyone else having problem with Panasonic tech support

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  • xeroid
    Document Technologies Pro

    100+ Posts
    • Feb 2008
    • 148

    #16
    I heard all but a couple of very large dealers were reclassified as resellers and kicked off of tech hotline. Parrot is now contracting that support and the good news is I have gotten excellent support from them. I hate to tell you this cause I don't want the short hold times to increase. It's sad that Panasonic had some very strong (and some not so strong) product lines that they didn't capture the market share necessary to continue with leading edge R&D. Hopefully they will recover and share resources from other markets they dominate. Their brand name suffers from people who don't want a copier from the same company that sold them a car stereo when they were in High School.

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    • JVergin
      Service Tech / IT Rep

      100+ Posts
      • Jan 2009
      • 216

      #17
      With New wave, the machines and supplies are a bit of a problem, but the tech support is great. The guy they have there is very thorough.

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