MAC's and DP-C354

[copiman]

I have a customer that says when they use the Mac to print, they get messages that the collection bottle is full, out of toner, and others. Not every time but enough to be an issue for them. This prevents them from being able to print. The non-Mac PCs are working fine. Was wondering if anyone has seen or heard of this. I myself only know how to spell MAC and thats about it.

[mojorolla]

Re: MAC's and DP-C354

Sounds like a driver or software conflict. Does the machine have the optional postscript chip installed with PS firmware? I am assuming you are using the Panasonic 354 PS driver and not some third party like Gutenprint. Another thing to look at is the OS version on the Mac.

[copiman]

Re: MAC's and DP-C354

Sounds like a driver or software conflict. Does the machine have the optional postscript chip installed with PS firmware? I am assuming you are using the Panasonic 354 PS driver and not some third party like Gutenprint. Another thing to look at is the OS version on the Mac.

I am not sure what OS version or application they are using. I was asked by my boss to try and find out what may be happening. I will find out as well as if the PS driver from Panasonic was used. Not sure as to which firmware is needed for PS. I have attached an F-9 Machine Setup Information page. I looked in the svc manual for set up procedures on PS. It just said you need to install the firmware. Could you tell from the attached if it was done?F9.pdf

[mojorolla]

Re: MAC's and DP-C354

The PS chip is there. 4. Options where is says "PS Printer YES". This means you can use the PS print driver. I believe Panasonic had drivers up to version 10.7.

[pacman]

Re: MAC's and DP-C354

See what I miss when I'm gone?

Usually, those messages pop up when the generic print driver is used. USUALLY. I've seen false error messages on Mac's for just about EVERY commercial level copier out there. Sometimes it does happen in the OEM driver, but not as much.

It shouldn't NOT allow them to print. They should be able to print even with those messages.

[copiman]

Re: MAC's and DP-C354

See what I miss when I'm gone?

Usually, those messages pop up when the generic print driver is used. USUALLY. I've seen false error messages on Mac's for just about EVERY commercial level copier out there. Sometimes it does happen in the OEM driver, but not as much.

It shouldn't NOT allow them to print. They should be able to print even with those messages.

Thanks Pacman. I think it has stopped for now.

[mojorolla]

Re: MAC's and DP-C354

Turn off SMNP and you should no longer get maintenance messages.