Panafax UF 560 code 017 Check paper size

[Wild Bill]

Hello, I have a panafax UF 560 that is jamming. If I reset everything it will run one then the following page will jam and give me this error...
code 017 check paper size. I checked to find out what tells the machine what size paper is in cassette and I made sure it is reading letter size in the function settings of the machine. I also recieved another message that said paper size mismatch. I only got that once but the customer said she also saw it.

I know that it is something to do with paper size reading and thats why it jams when the paper exits the fuser about three inches. I bet it is something simple thanks for any advise you can give!

[texchar555]

bill just for kicks , check and make sure the little tab on the left back side of the cassett still has the tab that lets the machine know a cassett is in. One more thing the sensor that the tab blocks. The other thing is the pick up clutch.

[yakyitz]

Panafax UF 560 code 017 Check paper size

Verify if the customer is using genuine panasonic toner. I know this sounds crazy but I have solved all kinds of jamming problems on these boxes just by using OEM toner.