tray heaters

[Mark Bbb]

Hello there,
What is your experience with tray heaters, does it help?
Situation: mp2500 in office without carpet or curtans, windows closed, no ventilation.
Tray 3 is the "switch over tray" when tray 1 is out of paper. Tray 3 jams frequently, i have replaced the paper feed rol and frict.path, put an extra curl in the bottom lift spring at the back... but it keeps on jamming.
Will a tray heater fix the problem?
Thank you kindly for your reply.
Greetings,
Mark

[andy227]

Re: tray heaters

Mark, are you seeing evidence of damp paper issue, such as curling or banana shaped copies when fed out ? If damp paper the issue you should see this. It would be the same problem from both trays, not just number two. Try some fresh paper out of the box and see what happens. Duplex would normally make it worse. Tray heaters I suppose would not hurt, although I haven't tried them myself, but establish first what the issue is.

[Zaxxon]

Re: tray heaters

Tray heaters use alot of power, please check this before offering this to your clients.

[Mark Bbb]

[sandmanmac]

Re: tray heaters

You have a non feed paper jam problem, yet I see no mention of you checking or changing the paper feed clutch ?

[slimslob]

Re: tray heaters

I do not think you have told us what the jam code listed in the SMC report is. You might be looking at a dirty sensor jam.

[andy227]

Re: tray heaters

Tray heaters use alot of power, please check this before offering this to your clients.

Maybe so, but, if it proves to solve the problem then its the customer's problem. Jams and call out every day vs no jam and some extra use of power, which to choose ?

You have a non feed paper jam problem, yet I see no mention of you checking or changing the paper feed clutch ?

Good point, but maybe Mark can tell us exactly where the paper is jamming (not feeding out of tray at all, definately clutch, half out, reaching the fuser ?) and how frequent (every copy, one in three ?)
Has installing the heater made any difference ?
Are you are taking him to court or he is taking you to court ? Some customers will insist on using the cheapest crappiest paper they can get, combined with some moisture, and a small machine like an mp2500 and its a bad combination. If you still suspect the paper, go in with some really decent paper like 90gsm Navigator and prove it to him.

[Oze]

Re: tray heaters

Maybe so, but, if it proves to solve the problem then its the customer's problem. Jams and call out every day vs no jam and some extra use of power, which to choose ?


Good point, but maybe Mark can tell us exactly where the paper is jamming (not feeding out of tray at all, definately clutch, half out, reaching the fuser ?) and how frequent (every copy, one in three ?)
Has installing the heater made any difference ?
Are you are taking him to court or he is taking you to court ? Some customers will insist on using the cheapest crappiest paper they can get, combined with some moisture, and a small machine like an mp2500 and its a bad combination. If you still suspect the paper, go in with some really decent paper like 90gsm Navigator and prove it to him.

A cheaper option that i use with success is to place a couple of the large silicon bead bags that come in the machine boxes at run up.
Place them in the tray (on the other side of the fence of course).

[Mark Bbb]

Re: tray heaters

You have a non feed paper jam problem, yet I see no mention of you checking or changing the paper feed clutch ?

No, i have not, customar was complaining in the second year the machine was installed, so the clutch was rather new...

[Mark Bbb]

Re: tray heaters

I do not think you have told us what the jam code listed in the SMC report is. You might be looking at a dirty sensor jam.

I have Cleaned it very well. Paper is jamming the first centimeters or don't leave at all.

[Mark Bbb]

Re: tray heaters

Maybe so, but, if it proves to solve the problem then its the customer's problem. Jams and call out every day vs no jam and some extra use of power, which to choose ?


Good point, but maybe Mark can tell us exactly where the paper is jamming (not feeding out of tray at all, definately clutch, half out, reaching the fuser ?) and how frequent (every copy, one in three ?)
Has installing the heater made any difference ?
Are you are taking him to court or he is taking you to court ? Some customers will insist on using the cheapest crappiest paper they can get, combined with some moisture, and a small machine like an mp2500 and its a bad combination. If you still suspect the paper, go in with some really decent paper like 90gsm Navigator and prove it to him.

We are taking him to court, saddly, that is the policy here with no payments. The paper is "discovery" a very good paper, i gess. After i installed the heater, it was still jaming, i went back and saw that the paper size sensor at the back of the machine was broken (the atcuator was loosen). I fixed it and problem was solved. You might say that was the problem, i agree, but i also now that - when it jams a lot - customar is taking it out on the machine by closing the tray very brutaly after a jam and break al kind of parts...

[andy227]

Re: tray heaters

i went back and saw that the paper size sensor at the back of the machine was broken (the atcuator was loosen). I fixed it and problem was solved.

Yep, that would definately cause paper jams out of the tray. Good that you fixed it. As for 'discovery' paper, I never recommend it, especially where there are damp issues. Its a thinner paper at 75gsm which makes it more vulnerable to damp and curling.

[Mark Bbb]

Re: tray heaters

Nevertheless, i want to know what is your experience with tray heaters...
Good, bad, thank you for your reply!
Waiting...
Greetings,
Mark