MPC7500 ready but not printing

[Oluwadare]

Hi guys. I have one MPC7500 that has Z-Folding unit, Book Binding Unit, Punching Unit and a finisher. The machine gets ready but it will not print even meter counter. But as I disconnected all the optional accessories, the machine printed. Finally I tried connecting the finisher only and the machine still worked perfectly. But the moment any of the other accessories is connected, the same problem ensued. Any idea on solving this fault will be appreciated.

[anothertech]

Re: MPC7500 ready but not printing

The first thing that comes to mind is do they all have compatible firmware? Are you sure all of those options belong on that model machine? Were they all working together and then stopped? or they never all worked together?

[slimslob]

Re: MPC7500 ready but not printing

Do any of the other peripherals require their own power cord? If they do and you do not have them plugged/turned on you get this problem.

[Oluwadare]

Re: MPC7500 ready but not printing

The first thing that comes to mind is do they all have compatible firmware? Are you sure all of those options belong on that model machine? Were they all working together and then stopped? or they never all worked together?

They have all worked together perfectly from installation until recently that it stopped. I am also looking the direction of firmware, but except some guys will help me. I don't have access to My-ricoh so as to download the latest firmware.

[Oluwadare]

Re: MPC7500 ready but not printing

Do any of the other peripherals require their own power cord? If they do and you do not have them plugged/turned on you get this problem.

They have their separate power cord and all were properly connected and turned on.

[anothertech]

Re: MPC7500 ready but not printing

They have all worked together perfectly from installation until recently that it stopped. I am also looking the direction of firmware, but except some guys will help me. I don't have access to My-ricoh so as to download the latest firmware.

If the machine was already up and running and then just stopped, then it's probably not firmware related. Can you try adding the Z-fold or the book binding units one at a time?

[Oluwadare]

Re: MPC7500 ready but not printing

If the machine was already up and running and then just stopped, then it's probably not firmware related. Can you try adding the Z-fold or the book binding units one at a time?

That has been done but no success.

[slimslob]

Re: MPC7500 ready but not printing

That has been done but no success.

When you have connected only one of the other downstream devices have you terminated the system with the finisher?

[anothertech]

Re: MPC7500 ready but not printing

Ok Ok, I'll go help him, where is Abuja FCT ?

[slimslob]

Re: MPC7500 ready but not printing

TSB 65R gives the minimum firmware that must be installed.

065Rrfg039207.pdf

[Iowatech]

Re: MPC7500 ready but not printing

Ok Ok, I'll go help him, where is Abuja FCT ?

Might be kind of a long commute -

https://en.wikipedia.org/wiki/Abuja

[Oluwadare]

Re: MPC7500 ready but not printing

TSB 65R gives the minimum firmware that must be installed.

[ATTACH]32138[/ATTACH]

Thanks a lot Slimslob. But how do I get this firmware. I'll greatly appreciate if any one can help me with these firmwares as a set.

[Oluwadare]

Re: MPC7500 ready but not printing

When you have connected only one of the other downstream devices have you terminated the system with the finisher?

All that was done but nothing good.

[anothertech]

Re: MPC7500 ready but not printing

if it was working right along then quit, it's not firmware

[Oluwadare]

Re: MPC7500 ready but not printing

if it was working right along then quit, it's not firmware

So what could it be. Pls I need your help seriously