[Misc] Ricoh MP2501SP - Machine freezes intermittently

[brunot]

Hi everyone,
Ricoh MP2501SP, the machine freezes intermittently and customer cannot see any options on the screen.
Please advice,
Thanks.

[copier tech]

Re: Ricoh MP2501SP - Machine freezes intermittently

Have you seen the issue, can they print to it when the fault occurs? If so it might just be the touch panel not responding.

However the first thing I would do is update all the firmware.

[brunot]

Re: Ricoh MP2501SP - Machine freezes intermittently

Have you seen the issue, can they print to it when the fault occurs? If so it might just be the touch panel not responding.

However the first thing I would do is update all the firmware.

Thanks a lot