Ricoh Pro C 900 s J038

[bojans]

Hello,
Could anyone help me with this constant jam 038.
Machine was working and suddenly jam 038 occured.
It jam in fuser all the time with any paper.

[slimslob]

Re: Ricoh Pro C 900 s J038

D016	JAM CODE 038	Fusing exit sensor, late: Refer to bulletin # 37..
D016	JAM CODE 038	Poor transport of paper to fuser. TSB G178/D016-037. Service Ref Guide Section 7.2

[bojans]

Re: Ricoh Pro C 900 s J038

Where to find tdis bulletin?
"Refer to bulletin # 37.."

[slimslob]

Re: Ricoh Pro C 900 s J038

Where to find tdis bulletin?
"Refer to bulletin # 37.."

Your Ricoh support web site.

[bojans]

Re: Ricoh Pro C 900 s J038

Your Ricoh support web site.

Cant find it.

[bojans]

Re: Ricoh Pro C 900 s J038

I had similar problem on other machine. There was problem only with thin paper.
After I did Memory clear, machine started to throw sc codes , I think sc410.
I put values from Factory set sheet back to machine and its working for last 5 months without jam.

I did Memory clear-Engine to this machine and it shows SC410
Then I have realised that I dont have Factory set sheet or smc report.😟
Any help with this problem or to put other way:what do you do when execute Memory clear and dont have Factory sheet?

[TonerMunkeh]

Re: Ricoh Pro C 900 s J038

If you have an old SMC logging and SP mode data you could get it from that. What was the purpose of the memory clear?

[bojans]

Re: Ricoh Pro C 900 s J038

Unfortunatelly I dont have it.
I thought that I had it but it was from other machine. Realised later that it has dofferent serial number.
Like I said I did it on one machine with same problem and it started to work. So that was the reason for memory clear.