My 3228 Magenta Nightmare

[tinfox]

We delivered a low metered machine to a customer last week. They ran about 15K color prints.

They added after market toner they bought online somewhere and then call because the magenta is streaking.

So I get out there, take out the drum and it has coated with magenta toner on one side, and the charge roller is half coated with magenta toner. Also the dev looked over-toned.

I replace the magenta drum and dev unit out of our very lightly used machine (had no new drum/devs in stock) and put in all 3 OEM color cartridges.

An hour later they call back and say the machine is streaking magenta again and the machine is calling for magenta toner.

I go back out.

I open the cover and magenta toner is EVERYWHERE! It emptied out the brand new cartridge!

So my question is WTF?

[cobiray]

My guess is you still have the non-OEM toner in the system. I would pull the magenta unit out and dump the developer and re install the cartridge. Then I would pull the magenta cartridge out and run forced toner add a few times, pull the dev unit back out dump and repeat until you've got all the toner out of the lines. Then I would start with New OEM units. After that I'd write up a service order for all the units plus the labor and show the customer what it will cost them if they run non OEM toner in the machine.

[tinfox]

Thanks for you reply!

Why would it spew toner all over the place?
When I originally got there harldy any of the after market toner was used.

But when I left it spewed out an entire OEM cartridge!

[totoro]

I had this happen to me with a customer who only runs OEM toner. I replaced the drum and dev housing and the problem went away (Drum was way over due) . Another tech told me it has happened to him a few times. Not sure if it is the drum r the dev housing that causes this. The other tech said that changing them both at the same time is the way to go. I think I would try a new dev housing and swtch the drum with a different color and try it.

[tinfox]

When you say housing, do you mean? What the entire dev unit?

Also I deathly afraid of putting in a new drum and dev and have them both get messed up again.

Could you ask your friend what he did to get it fixed?

I'm going out tomorrow to vacuum it out.

Thanks

[cobiray]

I've not had good luck running aftermarket toner in color machines no matter what the brand. Could be just me. The toner could have been for a 2228 instead of 3228. If the TD sensor can't read the toner, it will continue to add and add and add. Chances are it puked a majority of the original toner/developer mix out of the unit leaving just the non OEM toner in the dev unit.

Thanks for you reply!

Why would it spew toner all over the place?
When I originally got there harldy any of the after market toner was used.

But when I left it spewed out an entire OEM cartridge!

[tinfox]

I replaced all 3 aftermarket toners with OEM toners and the magenta is the only one with the prob. (so far)

[rthonpm]

I agree with cobiray, you've had the generic toner in the dev unit and then came the OEM toner... The toner for the 32 series colour boxes is super, super fine. The generic toner probably clogged up the dev unit as it's something made to run through a variety of machines and just labelled for whatever the company wants to market it for.
More than likely you'll find that the mag roller for the magenta unit won't even turn so it just pukes out everywhere. Magenta always seems to be the weak link in the system as it's the first set that paper goes past so even if there's a lot of black and white pages printed it still gets affected first.
Finally, if your customer made 15,000 colour prints in a week then a 3228c is not the machine for them. The monthly volume for it was supposed to be around 8,000. The PM cycle for this machine is also at 54,000 pages because of the longer interval between pages which account for the slower speed.

[tinfox]

The 15K was a fluky thing for them.

So what should I do?

1. Order a new drum/dev?
2. Vacuum out the tooby thing, and I should be good to go?

Can I get that in writing

[rthonpm]

You definitely are on the right track... A new dev unit is essential, B1803004 should still be the number. Drum is B1809511. Getting all of the old toner out of the system is imperative. Until it's gone, you'll keep having problems or the spectre of them on the horizon.
These are good boxes though, fusers go forever so long as you replace the oiler and cleaning rollers. In some ways, I'd rather have a pile of these out instead of the C3500's.

[pspahr]

You definitely are on the right track... A new dev unit is essential, B1803004 should still be the number. Drum is B1809511. Getting all of the old toner out of the system is imperative. Until it's gone, you'll keep having problems or the spectre of them on the horizon.
These are good boxes though, fusers go forever so long as you replace the oiler and cleaning rollers. In some ways, I'd rather have a pile of these out instead of the C3500's.

rthonpm is on the money, again. These are great boxes and overall I've never had a really bad experience.

However, get the toner out. Quickest way is to remove the toner hopper assembly, pull the tubes and put the vacuum to them. Best way, however, is to remove the laser unit so you can pretty much get at everything. Hell, you've got to go this far with it, might as well give it a good once over. On one occassion I found that, while cleaning the tubes, that the cyan supply unit (that actually feeds the toner into the dev unit) was cracked and spitting a bit of toner. If I hadn't gone that little extra mile I'd have had a recall on that box and more cleaning to do, not to mention a customer who would have been ticked.

Never underestimate spending a little bit more time at a call.

[cobiray]

You definitely are on the right track... A new dev unit is essential, B1803004 should still be the number. Drum is B1809511. Getting all of the old toner out of the system is imperative. Until it's gone, you'll keep having problems or the spectre of them on the horizon.

x2

The only way to be sure the problem won't return is to get rid of all the toner in the system. That means new dev units and thoroughly cleaning out the supply tubes. If it was me, I'd do the same thing to K, C and Y units too. And tell those bone heads not to use that toner.

[nmfaxman]

Replace the pump, hoses, dv unit, drum and take your time doing it.
Bill the customer for all plus labor.
Sell them toner for cost plus 25%.
Problem solved.
Never run non OEM toner in a color machine!

[tinfox]

When I put the developer and drum unit in from our machine into theirs, I did not do the SP5-999 thingy. Could that have caused it to overtone?(overtone=spew the entire brand new OEM magenta cartridge into the machine)

Thanks

[infibus]

make sure the Id sensors are clean along with the roller under them in the transfer belt assy. a zebra pattern is bad...also remove all drum and dev units and can use a vacume to suck new toner through the feed tubes. there us a little cap for that purpose.