SP5210DN frequent SC899 codes

[slimslob]

Re: SP5210DN frequent SC899 codes

Ricoh has a tool called RLogtool that I've heard can be used to collect device logs over the network.

I have not used it myself, but it might be worth a try.

Yep, I have used it before, although just once about a year ago.

Once you capture the logs, you send them into Support to be analyzed, as there will not likely be much a mere human can get out of it.

Definitely on the list of possibilities, but I would need to predict when the error may happen, as to catch it in the proverbial act, and not build a humongous file waiting for something that may or may not ever occur.

Also depends on whether the customer will allow you to connect to their network, gather data from their network and take that data with you. I have major accounts where their network security policy will not even allow scan to email or @remote.

[copier tech]

Re: SP5210DN frequent SC899 codes

You're reading to much into this.

Update ALL the firmware versions before doing anything else.

Theses SP5210's are old printers now, Ricoh, as i'm sure you know don't release firmware updates so often as later models.

Simply explain this to the customer & move on. You may even use this opportunity to upgrade them.

[KenB]

Re: SP5210DN frequent SC899 codes

Also depends on whether the customer will allow you to connect to their network, gather data from their network and take that data with you. I have major accounts where their network security policy will not even allow scan to email or @remote.

In this case, I don't think that will be an issue.

Security is tight, but not completely restrictive. We actually have vendor logins to their VPN and can access certain servers. Not everything may be open, but we can usually get what we need.

You are right, though. Nothing like not being allowed to actually help out and do your job.