MP161 won't go into SP mode

[LNorris]

Re: MP161 won't go into SP mode

What a bunch of scumbags, I can understand this if it was a leased machine, but if the customer owns it and it is no longer under contract that is BS.

fix it and send the old company the bill

[slimslob]

Re: MP161 won't go into SP mode

I called the previous service company whose sticker is still on the unit. They said their tech locked it. It sounds like they do it as a normal course of business. They refused to give me the unlock code without a fee and offered to have a manager call me. I am waiting on the manager to call.

What a bunch of scumbags, I can understand this if it was a leased machine, but if the customer owns it and it is no longer under contract that is BS.

fix it and send the old company the bill

If you have a friend who is an attorney, have him/her contact them.

[Dadofmykids]

Re: MP161 won't go into SP mode

If you have a friend who is an attorney, have him/her contact them.

The customer is a private investigator who works exclusively for defense attorneys. He was pissed. I think he might have some connections.

I'm going to try the previous suggestions now. Thanks to all.

[Dadofmykids]

Re: MP161 won't go into SP mode

I just checked on my personal MP161SPF. If you can, give this a try; it worked for me when I tested the scenario.

If administrator authentication is on and the service mode lock is set, but you can log in:

Press 'User Tools' and choose to log in. Enter 'admin' for the user name and do not enter a password (default is blank).
Scroll to 'System Settings', press and hold the # key and press 'OK'. You should be prompted to reset the system settings to factory default, choose to do so.
You will be logged out. Service mode lock will be turned off.

If you can't log in with the default credentials, try using 'supervisor' as the user and as before no password. This will only allow you to reset the admin password. You will likely have to do it from WIM if the SC error prevents access to the menus.

When I press USER TOOLS it opens the menu. When I select any item on the menu, it returns immediately to the SC:542 error. I tried holding # while pressing C at the SETTINGS menu. Nothing.

There is no LAN port. This must be a base model.

Thanks.

[slimslob]

Re: MP161 won't go into SP mode

When I press USER TOOLS it opens the menu. When I select any item on the menu, it returns immediately to the SC:542 error. I tried holding # while pressing C at the SETTINGS menu. Nothing.

There is no LAN port. This must be a base model.

Thanks.

SC542 is a fusing unit error. Until you correct the cause of the error, you will continue to get the error. Use Goose's Guide, attached, to trouble the SC.
GG April 2013.zip

[Dadofmykids]

Re: MP161 won't go into SP mode

SC542 is a fusing unit error. Until you correct the cause of the error, you will continue to get the error. Use Goose's Guide, attached, to trouble the SC.
[ATTACH]35107[/ATTACH]

I left a screw lose on the heat lamp when I replaced the upper fuser roller. That's what caused the code. Afterward, I replaced both the lamp and the thermistor.

[khepoy09]

Re: MP161 won't go into SP mode

I am having trouble with a Ricoh MP 161. After replacing the upper fuser roller, I got an error SC542 because I accidentally left a screw loose on the heat lamp. I assume that's what caused the error. For good measure I replaced the lamp and thermistor.

I can't get into service mode (aka SP mode) to reset the code. I've tried "clear modes" (the yellow button) then 107 and hold the clear/stop button for at least five seconds. I've tried it too many times to count. Nothing happens. I've also tried 806182.

I tested the operator panel buttons with an ohm meter. They tested good.

Any suggestions?

hi .. just try going to the machine's system settings/copier features and turn on user management "something like that".. had encountered that and it works..