Just wanted to post this and get some feedback if anybody else has been seeing this and what may be causing it...
On all types of ricoh models, mp 161,171,201, mp c3000,4500,5000 i keep getting calls that their data in light is solid green but nothing will print. The solution everytime is to reset the print job, and then delete that print job out of the print q on the customers computer. But it is super annoying when you don't know where the print came from with large companies or when it happens multiple times.
I don't think it is a specific type of print i see everytime...it seems to be anything, like a word document, pdf, print from internet, etc...The first and really the main thing i would check was to make sure that the firmware was up to date. But as far as im concerned that's all good on these machines that ive seen it on.
And it's not the super slow printing you would hear about from a customer that recently upgraded to windows 10 and is accidentally printing from the universal driver that windows 10 downloads for users. It doesn't print at all and then everything gets backed up...
I believe the one time i saw this on an 01 (3001) i actually got an sc899...which is not in the manual...but finding and clearing the print took care of it.
any body seen this at all...any advice or help? Thanks!
On all types of ricoh models, mp 161,171,201, mp c3000,4500,5000 i keep getting calls that their data in light is solid green but nothing will print. The solution everytime is to reset the print job, and then delete that print job out of the print q on the customers computer. But it is super annoying when you don't know where the print came from with large companies or when it happens multiple times.
I don't think it is a specific type of print i see everytime...it seems to be anything, like a word document, pdf, print from internet, etc...The first and really the main thing i would check was to make sure that the firmware was up to date. But as far as im concerned that's all good on these machines that ive seen it on.
And it's not the super slow printing you would hear about from a customer that recently upgraded to windows 10 and is accidentally printing from the universal driver that windows 10 downloads for users. It doesn't print at all and then everything gets backed up...
I believe the one time i saw this on an 01 (3001) i actually got an sc899...which is not in the manual...but finding and clearing the print took care of it.
any body seen this at all...any advice or help? Thanks!
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