Ricoh Aficio 2045 scan

[COPIERMAN]

Re: Ricoh Aficio 2045 scan

Sounds like not seeing your mail server information . You will need to check and make sure information has been enter and if it needs user email and password will need to enter that also is under file transfer smtp server

[geseymour]

Re: Ricoh Aficio 2045 scan

Thanks CopierMan,
I show SMB and FTP username and password under the File Transfer using the WIM to view and make changes. Under SMB username it has server. This was entered by the installing company, is this correct do you know? Under SMB in the Network area is has SMB=Active, IPv4, WORKGROUP, computer name=server, comment=blank, share name=MPC305 and notify print completion= inactive.
I have check the E-mail area and tried a couple of configuration and it still post the same error message. Does this help you any? Thanks for the quick response.

Regards,
Gary

[COPIERMAN]

Re: Ricoh Aficio 2045 scan

Email. Setup. User tools /system/ file transfer then smtp server and enter mail server information if need to authenticate set that up to is right below smtp server info. Then will need to create a user in address book enter there email address and turn sender on. Hope this helps

[COPIERMAN]

Re: Ricoh Aficio 2045 scan

One more thing when sending email enter email address and then will need to select a sender too

[geseymour]

Re: Ricoh Aficio 2045 scan

CopierMan,
I am trying to get this scan to e-mail working on a new Savin C305 copier and using the WIM (web image monitor) version 1.02. The items you are talking about are in there just not in the areas you are stating. I have spent about 15 hours working on this issue. My SMTP setup is under Email under Device Settings. A couple of other local copier techs have provided information also and it still will not work. They claim it is very easy to setup. Something else must be set that I dont know about. Any router configurations need to be changed? Under Device Settings I have Email, File Transfer, and other tabs. Under File Transfer I have just SMB and FTP should I see SMTP there as an option? SMB has server in the name and I dont know the password. Is there a complete install document that will hit all the settings to make sure all the fields are setup correctly? I will be leaving here soon, if there is anything else I could try tonight.

Regards,
Gary

[COPIERMAN]

Re: Ricoh Aficio 2045 scan

Goto Ricoh-USA.com/download put your model in search and select manuals it's says smtp server is under file transfer in system settings

[geseymour]

Re: Ricoh Aficio 2045 scan

CopierMan,
I did find the SMTP settings in the area that you stated on the copier itself. I started entering information straight into the copier a week ago, but found it easier to enter using the WIM. The WIM menu and the copier have different layouts. Sorry for the confusion. I have been all over the copier and the WIM menu, with no success. I can ping the DNS IP addresses and they come back successful. I can test the SMTP settings with the port 25 and it is also sucessful. I used the same information on the copier settings that I used in the Outlook settings and that e-mail works fine. Do you have a Print List from a copier that works? I could see that report to compare to the listing that I have.

Regards,
Gary

[aviso66]

[sandmanmac]

Re: Ricoh Aficio 2045 scan

Hi I am having scanning issue also.

the scan to folder has 5 users. E.G:

ScanUser1
ScanUser2
ScanUser3
ScanUser4
ScanUser5

When I do a test scan to folder: the scanning report shows:

ScanUser1 = transmitted
ScanUser2 = “Sending the data has failed. The data will be resent later.”
ScanUser3,4,5= "Sending the data has failed. To confirm the result, check [Scanned Files Status].

I had check all the setting of the copier, the network and the PC It seems like everything is ok.

But if I do test connection in the scan to folder or browse network. it seems like there's not such network.

What could be the problem?

First of all, the way I understand your post is that it is successful to 'scanuser1"? Is that right?
Secondly, is the machine actually a 2045? because only the 2045E version supports SMB scanning, otherwise you need that old, out-dated, obsolete, 'scanrouter' software
Thirdly, if it is actually an E version, and you're trying to scan to Win 7 or newer, give up, walk away, it's a no go

[slimslob]

Re: Ricoh Aficio 2045 scan

I am getting a warning that sending has failed and that data will be resent later. Can you please tell me what that means and what should I do.

Check the SMTP server setup. Check the authenication requirements of the SMTP server. If SMTP over SSL is required, I believe that the 2045 is too old to do SMTP over SSL. In that case, you will have to setup a computer as a relay using Stunnel or some other email relay software.

[aviso66]

Re: Ricoh Aficio 2045 scan

First of all, the way I understand your post is that it is successful to 'scanuser1"? Is that right?
Secondly, is the machine actually a 2045? because only the 2045E version supports SMB scanning, otherwise you need that old, out-dated, obsolete, 'scanrouter' software
Thirdly, if it is actually an E version, and you're trying to scan to Win 7 or newer, give up, walk away, it's a no go

Hi, I had just double checked the client's machine. From the webmonitor it says 2045E, Could I know why it's a no go for win 7 scan?

[COPIERMAN]

Re: Ricoh Aficio 2045 scan

Hi, I had just double checked the client's machine. From the webmonitor it says 2045E, Could I know why it's a no go for win 7 scan?

I know you can't browse to folder on copier to a windows 7 computer. Try inputting folder path manually also make sure you have info in folder authenticate. If doesn't work then you need to update firmware cause smb protocol is different in window7

[slimslob]

Re: Ricoh Aficio 2045 scan

I know you can't browse to folder on copier to a windows 7 computer. Try inputting folder path manually also make sure you have info in folder authenticate. If doesn't work then you need to update firmware cause smb protocol is different in window7

As sandmanmac indicated, there is no firmware for Win 7 or later OS's. If you must scan to folder, you will have to use FTP.