MP 6001 - Scan to folder issues

[Stormhammer]

I was helping out another tech in the area trying to set up scan to folder on a 6001. The customer swore up and down it was working on their Windows 8 workstation. Pretty sure that's not the case and upgrading to Win8 is what broke it. I digress. We installed the custom firmware for this issue. The machine will "see" the folder and allow a connection, i.e. the machine will say "Connection to PC successful." when tested. However, when something is actually scanned the machine will pretty much instantly error out with a generic transmission failed message. Not sure where to go with this one. It's bizarre that it can connect when setting up the address book entry but doesn't work when actually used. I did have to use the workstation's IP address. It wouldn't accept a host name for a file path. I found that strange as well. Is this machine just simply too old now?

[slimslob]

Re: MP 6001 - Scan to folder issues

As soon as it errors, go to User Tools - system Settings - Interface press the Print Interface Settings button. At the end of the last page will be more details as to what the error is.

[Ballas]

Re: MP 6001 - Scan to folder issues

Hi

Nope not too old.
supported OS.pdfsetup scan to smb.pdfroubleshooting Assistant.pdf

[Ballas]

Re: MP 6001 - Scan to folder issues

The connection test from the device to the folder was successful.pdf

Hope you are successfull, it does sound like a Permissions issue

[slimslob]

Re: MP 6001 - Scan to folder issues

Connection test does not test actual writing to the folder.

Reference my previous post, the error is most likely failed to write to folder. This is a firmware issue. Network support firmware must be v8.75 and system/copy must be v1.22.

[barratec]

Re: MP 6001 - Scan to folder issues

I was helping out another tech in the area trying to set up scan to folder on a 6001. The customer swore up and down it was working on their Windows 8 workstation. Pretty sure that's not the case and upgrading to Win8 is what broke it. I digress. We installed the custom firmware for this issue. The machine will "see" the folder and allow a connection, i.e. the machine will say "Connection to PC successful." when tested. However, when something is actually scanned the machine will pretty much instantly error out with a generic transmission failed message. Not sure where to go with this one. It's bizarre that it can connect when setting up the address book entry but doesn't work when actually used. I did have to use the workstation's IP address. It wouldn't accept a host name for a file path. I found that strange as well. Is this machine just simply too old now?

I had the same issue with a mp2352. The problem was the network support firmware not updated.

[copier tech]

Re: MP 6001 - Scan to folder issues

Just to add my 2p worth, when sharing that folder create it on the c:/ drive & make sure you give full read/write permissions?

Also for testing purposes I set up another Windows log in account, (username scans password scans for example) & try again with those credentials.

[Ballas]

Re: MP 6001 - Scan to folder issues

Hi Copier Tech

That is exactly how I do it, and if it is a corporate client I show the IT dept it works and tell them to sort out the user's permissions.

Also just my 2 cents on firmware, I would assume that whenever someone has connectivity issues, they would do the firmware first?

[copier tech]

Re: MP 6001 - Scan to folder issues

Hi Copier Tech

That is exactly how I do it, and if it is a corporate client I show the IT dept it works and tell them to sort out the user's permissions.

Also just my 2 cents on firmware, I would assume that whenever someone has connectivity issues, they would do the firmware first?

Personally I update all firmware on every visit (not the package fw)

[Ballas]

Re: MP 6001 - Scan to folder issues

Why not the package, if I may ask?

[copier tech]

Re: MP 6001 - Scan to folder issues

Why not the package, if I may ask?

The package firmware does not include all the firware files, so in this case these is a scan issue package firmware may not include the network fw, or PCL/PDF etc

[Ballas]

Re: MP 6001 - Scan to folder issues

Ok,point taken, but the whole point of calling it package is to have the whole package. The machines that I did the package for, did have all the firmware, but with Ricoh, your comment is worth looking out for.

[Stormhammer]

Re: MP 6001 - Scan to folder issues

Just to add my 2p worth, when sharing that folder create it on the c:/ drive & make sure you give full read/write permissions?

Also for testing purposes I set up another Windows log in account, (username scans password scans for example) & try again with those credentials.

This has also been tried.

[Stormhammer]

Re: MP 6001 - Scan to folder issues

Connection test does not test actual writing to the folder.

Reference my previous post, the error is most likely failed to write to folder. This is a firmware issue. Network support firmware must be v8.75 and system/copy must be v1.22.

That's probably what it is. The special firmware that's supposed to fix the known SMB issue is actually marked 8.65c I think. I think the other tech probably didn't update the system firmware and told me they did. I forgot an important rule and that is if someone works on something before you and they say they did something they didn't.

[qbert69]

Re: MP 6001 - Scan to folder issues

...ALSO check the SMB port on the MFP (check & change through telnet). CIFS uses port 139 & the newer versions use port 445. I had an instance where a customer during a Microsoft update, Microsoft Scan to Folder changed from port 139 to port 445 for security reasons. This is a simple fix and easy to overlook!