[Misc] Problem with copier Ricoh C3002

[diegovaz]

Wave,
Good morning, everyone!


I have a problem with my Ricoh-C3002.
It does not accept any factory reset keyboard commands.


All the copies we ask for it copies on both sides.
When I turn off the option through the webmonitor, it disables the copy button.


Thank you.

[diegovaz]

Re: Problem with copier Ricoh C3002

Deselect Duplex, press the "Program" button and set the current selection as default.

I tried this solution, but it did not work!

[diegovaz]

Re: Problem with copier Ricoh C3002

Copy.

[TonerMunkeh]

Re: Problem with copier Ricoh C3002

Deselect duplex, press the program features key, press program features as defaults, press program, if the machine asks you to log in as admin to do it that may be where it's not working.

[diegovaz]

Re: Problem with copier Ricoh C3002

The problem is that the option to disable the duplex does not appear, it does not have an option to disable ...

IMG_0848.JPG

[slimslob]

Re: Problem with copier Ricoh C3002

Not having a machine in front of me to look at, I can't give you the exact key sequence. In User Tools either System Settings or Copy/Document Server Settings there is a options for setting what options are in the function boxes on the copy function screen. 1 Sided-2 Sided apparently has been deleted.

[diegovaz]

Re: Problem with copier Ricoh C3002

I also thought that it would be due to a configuration exclusion or something, but when I try to get back to factory faults, it will not be accepted either.


I'm trying the commands:


Yellow + 806182 + hold stop or clear


or


Yellow + 107 + hold stop or clear


Nothing worked on this equipment ....

[diegovaz]

Re: Problem with copier Ricoh C3002

Already tried to make a customization, but also does not appear the option from 1 to 1!

IMG_0849.JPG

[copier tech]

Re: Problem with copier Ricoh C3002

Can you do a single side copy from the main screen?

If yes then all you need to change the duplex settings on the main copy screen, then set these settings as default.

[diegovaz]

Re: Problem with copier Ricoh C3002

The main screen does not give me the option of a copy.
There is something very wrong with this equipment.


When I enter through the webmonitor and turn off the duplex option, the buttons on the printer panel are inactive.

[copier tech]

Re: Problem with copier Ricoh C3002

OK, so this is not just a duplex issue.

You have no copy option, what else, is the scan option on the home screen?

[slimslob]

Re: Problem with copier Ricoh C3002

I also thought that it would be due to a configuration exclusion or something, but when I try to get back to factory faults, it will not be accepted either.


I'm trying the commands:


Yellow + 806182 + hold stop or clear


or


Yellow + 107 + hold stop or clear


Nothing worked on this equipment ....

Both of those are for normal SP mode, depending on model. Neither is for factory SP mode. You need to contact your Ricoh support for instructions. It will not help with the problem you are having unless you need to clear admin and supervisor to default.

[sandmanmac]

Re: Problem with copier Ricoh C3002

I think this is what you're missing:
Copy Screen.pdf

[slimslob]

Re: Problem with copier Ricoh C3002

I think this is what you're missing:
[ATTACH]35917[/ATTACH]

That's the one I was thinking of.

[slimslob]

Re: Problem with copier Ricoh C3002

Already tried to make a customization, but also does not appear the option from 1 to 1!

[ATTACH=CONFIG]35915[/ATTACH]

There is no 1 Sided to 1 Sided. If both 1 Sided to 2 Sided and 2 Sided to 2 Sided are on the Copy function screen and neither are selected, then you are in 1 Sided to 1 Sided. If one of them is missing, ypu don;t know if it i s selected or not.