MPc5503 w SOP issue

[tufbnme]

Just installed a Smart Panel on a C5503, all was going well, printing scanning etc. All firmware is up to date. Powered down the machine to move it and when it was powered up the panel only displays the background, the only app that shows is the smart connector QR code. When the home button is pushed a box opens saying "no recent applications" nothing else works.
Any ideas? I had such great optimism.

[davel]

Re: MPc5503 w SOP issue

Firmware up to date? Old panel or new firmware for SOP.

[tufbnme]

Re: MPc5503 w SOP issue

Firmware up to date? Old panel or new firmware for SOP.

Did you even read my post?

[davel]

Re: MPc5503 w SOP issue

Yes I did and again I ask is the firmware on the machine for the SOP or the old style.

[copier tech]

Re: MPc5503 w SOP issue

Did you simply swap the old style legacy panel for a new style cheetah panel?

[tufbnme]

Re: MPc5503 w SOP issue

Yes I used the updated SOP firmware, the problem turned out to be the connector on the lower paper feed unit was partially disconnected.